Location: Soweto/ Vooslorus
Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and
performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client in obtaining statements, cards, and other relevant documentation from self-service zones.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Requirements:
Banking Services (example, Higher Certificate in Banking Services – NQF5)
Matric / Grade 12 / National Senior Certificate
Must have clear ITC and Criminal Record
Knowledge
Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product
Behavioural Competencies
Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning
Closing Date: 07 January 2025