The South African Bureau of Standards (SABS) is recruiting for a full-time Agent: Call Centre position based in Pretoria, Gauteng. This opportunity forms part of the organisation’s Customer Partnering division and offers candidates the chance to contribute to customer service operations within a respected national standards institution.
The successful candidate will join the Customer Engagement department, where they will assist customers by handling enquiries, resolving service-related queries, and ensuring requests are processed efficiently. The position focuses on delivering quality customer support while maintaining high service standards.
SABS is looking for a candidate with a qualification in customer relations or customer service together with practical experience in a customer service or call centre environment. Individuals who communicate well, enjoy solving problems, and can work accurately within established procedures are likely to be well suited to the role.
The advertisement does not disclose the salary for this position. Applications close on 5 August 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Agent: Call Centre opportunity?
The Agent: Call Centre position is responsible for providing frontline customer support to clients contacting SABS through telephone, email, letters, and other communication channels. The role aims to ensure customer enquiries are addressed efficiently, with as many issues as possible resolved during the first interaction.
The position falls within the Customer Partnering division, specifically in the Customer Engagement department. Employees work closely with other business units to obtain information, follow up on unresolved matters, and maintain accurate customer records through the organisation’s CRM system.
By delivering responsive customer service and coordinating with internal teams, the successful candidate helps strengthen customer satisfaction while supporting the organisation’s commitment to quality service delivery.
Why could this opportunity be valuable?
Working in a customer engagement role provides valuable experience in communication, customer relationship management, problem-solving, and administrative coordination. Employees also develop confidence in handling customer enquiries professionally while meeting service standards and turnaround times.
The position offers practical exposure to CRM systems, stakeholder engagement, complaint resolution, and service administration. These are transferable skills that are highly valued across government, regulatory bodies, financial services, telecommunications, retail, healthcare, logistics, and many other industries.
Experience in a structured call centre environment demonstrates reliability, professionalism, and the ability to work under performance targets, making candidates more competitive for future customer service and administration roles.
Quick Overview
Item Details Opportunity Agent: Call Centre Company South African Bureau of Standards (SABS) Location Pretoria, Gauteng, South Africa Closing Date 5 August 2026 Salary/Stipend Not disclosed Employment Type Full Time Industry Standards and Conformity Assessment Target Group Candidates meeting the advertised minimum requirements Application Method Apply through the SABS recruitment process
What will successful candidates do?
Successful candidates will serve as one of the primary contact points for customers seeking information or assistance from SABS. They will respond to enquiries, process requests, and work with internal departments to ensure customer matters are resolved as efficiently as possible.
The role also involves maintaining accurate records, monitoring service requests, and ensuring customers receive regular updates regarding the progress of their enquiries. Administrative support, compliance with organisational procedures, and maintaining positive stakeholder relationships form an important part of the position.
Main responsibilities include:
- Respond to customer enquiries received by telephone, email, letters and other communication channels.
- Record customer requests accurately on the CRM system and issue reference numbers.
- Resolve customer queries where possible and refer complex matters to the appropriate departments.
- Monitor outstanding requests and keep customers informed of progress.
- Maintain accurate customer records and supporting documentation.
- Update the CRM system with the status of all customer interactions.
- Coordinate communication between external customers and internal business units.
- Assist with customer surveys and service improvement activities.
- Provide administrative support to the department when required.
- Follow organisational policies, compliance requirements, and risk management procedures.
- Build and maintain positive relationships with internal and external stakeholders.
- Escalate unresolved customer issues through the appropriate management channels.
Who should apply?
This opportunity is suitable for candidates who already have experience in customer service, information services, or a call centre environment and who enjoy working with people. Applicants should be able to communicate clearly, remain organised, and manage multiple customer requests while maintaining professionalism.
Candidates should hold a Diploma in Customer Relations or Customer Services (NQF Level 5) and have between one and two years of relevant work experience. Experience using customer service systems and following standard operating procedures will be beneficial.
Requirements
Applicants must meet the following minimum requirements:
- Diploma in Customer Relations or Customer Services (NQF Level 5).
- One to two years’ work experience in Customer Services, Information Services or a Call Centre environment at an operational level.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is a full-time role based in Pretoria, Gauteng.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Tailor your CV to highlight measurable customer service achievements. Include examples of resolving customer queries, working with CRM systems, meeting service targets, handling high call volumes, or improving customer satisfaction. During interviews, be prepared to explain how you remain calm under pressure and communicate effectively with customers.
How to Apply
Interested candidates should submit their application through the SABS recruitment process before the closing date of 5 August 2026.
Before submitting your application, ensure all information is complete and accurate. Include any documents requested during the online application process if applicable.
Final Thoughts
This vacancy is well suited to candidates with customer service experience who want to build a career within a respected South African organisation.
The role provides valuable experience in customer engagement, administration, stakeholder communication, and CRM systems that can support future career growth across multiple industries.
Applications close on 5 August 2026, so interested candidates should avoid waiting until the last minute to apply.
Applicants who meet the requirements should submit their application before the closing date.