Customer Service Administrator
📍 Lanseria International Airport, Gauteng, South Africa.
Job ID: 7700.
Category: Support.
Schedule: Full-Time, Day Shift.
Posted: 07 August 2025
Role Overview
The Customer Service Administrator plays a key role in supporting customer needs, managing orders, and ensuring smooth communication between clients and internal teams.
Depending on the business unit/site, responsibilities may focus on product-related tasks, service-related duties, or a combination of both.
Key Responsibilities
Product-Related Duties
Receive, process, and verify customer orders and product information.
Confirm customer requirements and communicate them to the appropriate teams.
Prepare and distribute reports, acknowledgments, estimates, and invoices.
Compare engineering reports with estimates and invoices to spot cost issues.
Handle customer requests for changes to orders and update records accordingly.
Liaise with engineers, operations, logistics, and materials teams.
Provide product details, including pricing, delivery schedules, and alternatives.
Track shipments and expedite deliveries when necessary.
Explain pricing changes or invoice adjustments to customers.
Monitor and analyze costs, recommending corrective action when needed.
Assist with warranty claims and resolve invoice errors.
Review and coordinate contract/transaction compliance.
Maintain customer data in CRM or Salesforce.
Manage documentation according to company and regulatory standards.
Service-Related Duties
Represent the company positively during client interactions and visits.
Build customer loyalty through excellent service.
Assist with proposals, quotes, and presentations.
Handle workload efficiently, adapting to changing priorities.
Respond to customer and internal queries about orders or services.
Help resolve customer complaints.
General Duties
Follow quality, safety, and environmental policies.
Support additional projects as assigned.
Qualifications
High school diploma or equivalent (additional specialized training an advantage).
Skills & Experience
Excellent communication skills (written, verbal, and active listening).
Strong organizational, problem-solving, and decision-making abilities.
Team player with negotiation and conflict resolution skills.
Experience working in diverse cultural environments.
Commitment to professional development.
Knowledge of production management, sales/marketing systems, and inventory processes.
Proficiency in Microsoft Office and ability to adapt to new technologies.
Familiarity with CRM systems (Salesforce preferred).
Technical knowledge of engines, propellers, or related products is beneficial.
✅ Apply Now to join StandardAero and be part of a team that values quality, safety, and customer satisfaction.
📍 Location: Hangar 25, Gate 5, Lanseria International Airport, Gauteng