Location: Gauteng
Description:
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with
acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high-quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and
preservation of wealth. Our offering encompasses local investments, including fixed-term investments and investments with guarantees, international investments, retirement saving solutions, and retirement
income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
The primary purpose of the DDT (Death, Divorce & Transfers) Administrator is to process Claims on the Lisp Platform, including Death Claims, Section 14s, Section 50 and Divorce.
Key Outcomes
The following outcomes will be expected to be achieved by the Administrator (DDT):
● Maintain control of work on hand daily to ensure all transactions are actioned within turnaround time.
● Processes and service reporting:
● Accurate use of CRM, status & notes
● Manage death claim notifications
● Liaise with beneficiaries on death claim documentation and related matters
● Preparing recommendation resolutions on
allocations and distributions
● Adherence to all internal protocols on administration
● Updating section 14, section 50 controls and death claim subcommittee report
● Trace deceased members’ beneficiaries on project death claims
● Ensure that all emails coming to the mailboxes are attended to
● Responsible for preparing trustee reports and for stakeholders
● Act to ensure that both proactive & reactive communication is accurate, comprehensible, recipient friendly, on time, thorough and adheres to client service standards
Qualifications:
● Grade 12
● Relevant diploma/bachelor’s degree or equivalent
● 3 – 5 years administration experience
● Knowledge of Section 37C of the Pension Fund Act investigation advantage
Compass/CRM an advantage
Closing Date: 15 September 2025