Location:Kzn
Responsibilities:
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
Requirements:
Successfully completed Matric / Grade 12 / National Senior Certificate a must
Min 1 – 2 Years’ Call Centre experience within the Sales and Services environment
Clear ITC and Criminal Record a must
Basic computer knowledge
Good Command of English, written and spoken
Basic Numerical Ability
Professional Knowledge:
Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls
Closing Date: 07 May 2026