Location: Randburg
Description
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
Are you someone who can:
Drive significant growth and profitability in the context of cost management.
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments.
Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Requirements
Education: Matric certificate (Grade 12)
Experience: At least 2 years of call centre experience
Preferred: Background in banking or
financial services, Exposure to fraud detection
Technical Skills
Proficiency in CRM systems
Basic forensic investigation knowledge
Familiarity with digital banking platforms
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
Closing Date: 10 September 2025