Location: Johannesburg
Description
MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone, email and face-to-face
QUALIFICATION:
• Matric
• Computer Literate
• Customer Service experience in a call centre environment
• Excellent communication skills
CUSTOMER INTERACTION
• Answer inbound calls and assist customers
• Offer telephonic solutions e.g. trouble shooting with technical queries
• Respond to and resolve written and website
correspondence received from customers
• Action and update customer requests on Listener
• Follow up on customer calls with administrative duties which include but are not limited to emailing, completing of
paperwork as well as liaising with other departments
• Share in delivery of team service level expectations, quality and productivity targets and indicators
• Take ownership for escalated queries, ensuring resolution and follow up with customers
Closing Date: 10 October 2025