Client Service Administrator: Call Centre | Momentum Corporate
📍 Location: Centurion, Gauteng, South Africa.
🕒 Closing Date: 14 October 2025.
📎 Reference Number: MMH251007-5.
💼 Type: Permanent | Hybrid (some remote work).
About Momentum Corporate
Momentum Corporate, part of Momentum Metropolitan Holdings, helps individuals and businesses achieve financial success through savings, investments, insurance, and employee benefits. The company empowers people to protect what matters and plan for the future.
🔗 Visit: www.momentumgroupltd.co.za
Role Purpose
To deliver professional and efficient client service by handling and resolving telephonic and electronic enquiries timeously and accurately.
Minimum Requirements
Grade 12 / Matric
At least 1 year experience in a client service environment
Basic computer literacy (MS Office)
Employee benefits experience – an advantage
6 months’ call centre experience – an advantage
Key Responsibilities
Respond to client and service provider calls and emails.
Provide first-call resolution and accurate information.
Complete and maintain documentation as per guidelines.
Use IT systems efficiently to capture and update data.
Follow company policies and escalate risks when needed.
Deliver exceptional service to clients and stakeholders.
Stay informed about Momentum products and processes.
Meet and exceed service level agreements (SLAs).
Work collaboratively with colleagues to achieve goals.
Demonstrate and live the Momentum values in all interactions.
Core Competencies
Strong client orientation
Accountability and attention to detail
Excellent communication skills
Teamwork and collaboration
Effective planning and organizing
💰 Remuneration: Based on pay-for-performance structure
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