Clover has opened applications for its Learner: Customer Service Centre (CSC) opportunity in Roodepoort, Gauteng. The programme is aimed at unemployed young people who want to build a career in customer service while earning a recognised qualification.
The learnership is based at Clover’s Customer Service Centre offices in Constantia Park, Roodepoort. Successful applicants will complete both workplace training and the required classroom learning throughout the programme.
The main purpose of the opportunity is to equip learners with practical customer service and call centre experience while working in a professional environment. Participants will also work towards obtaining an NQF qualification upon successful completion of the learnership.
The ideal candidate is an unemployed matriculant with strong communication skills, good computer knowledge and an interest in customer service. Applicants must meet the academic requirements and must not have participated in a learnership before.
No salary or stipend has been disclosed in the advertisement. Applications close on 31 July 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Learner: CSC opportunity?
The Learner: Customer Service Centre opportunity is a structured learnership designed to prepare participants for careers in customer service and contact centre operations. It combines formal learning with practical workplace experience, allowing learners to apply their knowledge in a real business environment.
The programme forms part of Clover’s Customer Service Centre and gives learners exposure to daily customer interactions, order processing and query resolution. Throughout the learnership, participants contribute to maintaining quality customer service while developing essential workplace skills.
By supporting customers, processing orders accurately and working closely with different teams, learners play an important role in helping Clover deliver efficient service to its customers.
Why could this opportunity be valuable?
This learnership helps participants develop practical communication, customer service, problem-solving and administrative skills that are highly valued by employers.
Learners also gain experience using computer systems, handling customer enquiries, processing orders and working in a professional call centre environment. Completing an NQF qualification alongside workplace experience strengthens future employment prospects.
These skills are valuable across industries such as retail, banking, telecommunications, insurance, logistics, healthcare and business process outsourcing, where customer service professionals are in constant demand.
What will successful candidates do?
Successful learners will become part of Clover’s Customer Service Centre, where they will gain practical experience by assisting customers and supporting daily call centre operations. They will learn how to manage customer interactions professionally while following company procedures.
The role also involves working closely with colleagues and other departments to ensure customer orders are processed correctly and enquiries are resolved efficiently. Learners are expected to contribute positively to the team while developing their customer service skills.
Main responsibilities include:
▪︎ Deliver professional customer service during customer interactions.
▪︎ Handle incoming and outgoing customer communications.
▪︎ Assist with resolving customer questions and complaints through the appropriate channels.
▪︎ Capture, verify and process customer orders accurately and within required timeframes.
▪︎ Inform customers when accounts are on hold.
▪︎ Keep relevant stakeholders updated on order-related issues.
▪︎ Promote Clover and principal products where appropriate.
▪︎ Recommend additional products and explain available offers.
▪︎ Support colleagues in achieving shared team goals.
▪︎ Participate actively in team meetings and contribute to workplace communication.
▪︎ Help maintain organised visual management of operational information.
Who should apply?
This opportunity is suitable for unemployed individuals who recently completed Matric and are looking to begin a career in customer service or contact centre operations.
Applicants should have good communication skills, strong computer literacy and the ability to work well with customers and colleagues. They should be motivated, honest, customer-focused and comfortable working with numbers and administrative tasks.
No previous work experience is required. Applicants must hold a Grade 12 or equivalent NQF Level 4 qualification and meet the academic requirements stated in the advertisement. No driver’s licence or additional professional certification is required.
Requirements:
Applicants must meet the following requirements:
Grade 12 or equivalent NQF Level 4 qualification.
Grade 12/Matric completed between 2021 and 2025.
Minimum average of 55% for English and Mathematics or Mathematical Literacy.
Advanced computer literacy.
Currently unemployed.
Must not have participated in a learnership programme before.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The learnership will be based at Clover’s Customer Service Centre offices in Constantia Park, Roodepoort, Gauteng.
Successful learners will spend the duration of the programme at the Customer Service Centre while attending the prescribed training classes.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: For a customer service learnership, make sure your CV clearly highlights your English marks, Mathematics or Mathematical Literacy results, computer skills and any activities that demonstrate communication, teamwork or customer interaction. During interviews, provide examples that show you can solve problems calmly and communicate professionally.
How to Apply
Interested candidates should apply through Clover’s official recruitment process before the advertised closing date.
Applications close on 31 July 2026. Before submitting your application, ensure that all information is accurate and complete.
The advertisement does not specify any required supporting documents, so applicants should follow the instructions provided during the application process.