The Compensation Fund has opened applications for the Inbound Agents position, based at the Compensation Fund in Pretoria, Gauteng.
The role falls within the Compensation Fund’s contact centre environment and focuses on handling customer queries, capturing COID claims and supporting effective service delivery.
Applicants must have a Grade 12 Certificate (NQF Level 4). Importantly, no previous work experience is required, making the opportunity accessible to suitably qualified entry-level candidates.
The successful candidate will receive a salary of R280 278 per annum. The advertisement does not specify the employment type.
A closing date was not provided in the supplied advertisement. Priority will be given to persons with disabilities, Indians and Whites, as stated in the advert.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Inbound Agents opportunity?
The Inbound Agents position is a customer-service and contact-centre role within the Compensation Fund. The employee will be responsible for responding to customers who require assistance with Compensation Fund-related matters.
The position exists to ensure that incoming customer queries are handled efficiently and that relevant information and COID claims are accurately captured on the operational system.
The successful candidate will work within the contact-centre environment, applying customer-care procedures, Compensation Fund processes and relevant public-sector legislation while supporting effective service delivery.
Why could this opportunity be valuable?
This position can help an entry-level candidate develop practical experience in customer service, call management, data capturing and query resolution.
The role also provides exposure to COID processes, contact-centre operations, public-sector administration and legislative requirements. These are transferable skills that can be useful in government departments, insurance, financial services, administration, customer support and other service-based environments.
Candidates can also develop important workplace abilities such as active listening, quality assurance, critical thinking, innovative problem-solving and service-delivery improvement. Experience in a structured contact-centre environment can strengthen a CV for future customer-service and administrative opportunities.
Quick Overview
Item Details Opportunity Inbound Agents Company Compensation Fund Location Pretoria Closing Date Not provided in the advert Salary/Stipend R280 278 per annum Employment Type Not specified Industry Compensation Fund / Public Service Target Group Priority will be given to Persons with disability, Indians and Whites Application Method Email
What will successful candidates do?
The successful Inbound Agent will serve as an important point of contact for customers seeking assistance from the Compensation Fund. The role requires employees to listen carefully to queries, provide appropriate assistance and manage information accurately.
A key part of the position involves handling and recording COID claims on the organisation’s operational system. Accuracy and effective communication will therefore be important when dealing with customers and capturing information.
The employee will also contribute to improving processes within the contact-centre environment, helping support efficient operations and consistent service delivery.
Main responsibilities include:
- Respond to and manage customer enquiries received through inbound services.
- Capture and register COID claims accurately on the operational system.
- Apply appropriate call and query-management procedures when assisting customers.
- Support ongoing improvements to contact-centre processes and service delivery.
Who should apply?
The opportunity is suited to candidates who have completed Grade 12 and are interested in customer service, contact-centre operations, administration or public-sector work.
No previous experience is required. Applicants should, however, be able to demonstrate the skills and knowledge specified in the advertisement, particularly in communication, data capturing, call management, active listening and customer care.
Candidates with an understanding of Compensation Fund policies and procedures, relevant legislation and contact-centre performance requirements may be well aligned with the role.
A Grade B PSIRA certificate, driver’s licence or other professional certification is not listed as a requirement in the supplied advertisement.
Requirements
Applicants must meet the requirements listed in the advertisement:
- Grade 12 Certificate (NQF Level 4).
- No experience required.
- Knowledge of relevant regulations, law and legislation, including:
- Public Finance Management Act (PFMA).
- Compensation for Occupational Injuries and Diseases Act (COIDA).
- Protection of Personal Information Act (POPIA).
- Promotion of Access to Information.
- Public Service Act.
- Labour Relations Act.
- National Treasury Regulations.
- Knowledge of digital acumen and call-centre functionalities.
- Knowledge of call management.
- Knowledge of query management.
- Knowledge of stakeholder development and management.
- Knowledge of Compensation Fund policies, procedures and processes.
- Knowledge of contact-centre vision and objectives.
- Knowledge of contact-centre performance requirements.
- Knowledge of customer service and Batho Pele Principles.
- Knowledge of customer-care processes and procedures.
- Skills in data collection and capturing.
- Call-management skills.
- Active-listening skills.
- Critical and innovative thinking.
- Quality-assurance skills.
- Service-delivery innovation skills.
Salary or Stipend
The Inbound Agents position offers a salary of R280 278 per annum.
The advertisement does not provide details of additional employee benefits or a separate benefits package.
Important Working Conditions
The position is based at the Compensation Fund in Pretoria.
The advertisement does not specify shift work, weekend duties, working hours, hybrid arrangements, travel requirements or physical demands.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: Because this is an entry-level contact-centre position that requires no experience, applicants should make their Grade 12 qualification easy to identify on their CV and clearly demonstrate relevant skills such as customer service, active listening, data capturing, communication, problem-solving and computer or digital skills. Where applicable, briefly highlight any exposure to administration, customer queries or public-service environments without claiming experience that you do not have.
How to Apply
Applications should be submitted by email to:
Jobs-CF16@labour.gov.za
For attention: Sub-directorate: Human Resources Planning Practices and Administration.
Applicants should ensure that the information submitted is complete and accurately reflects their qualifications and skills.
The supplied advertisement does not state a closing date, so applicants should verify the official vacancy notice for the applicable deadline before submitting their application.
For enquiries, applicants can contact Ms W Semahla on 064 965 8737.
Final Thoughts
The Inbound Agents vacancy may suit Grade 12 candidates looking to enter customer service, contact-centre operations or public-sector administration, particularly because the advertisement states that no experience is required.
The position offers an opportunity to develop practical skills in customer care, call management, data capturing, COID claims administration and service delivery while gaining exposure to the Compensation Fund environment.
Applicants should take note that the supplied advertisement does not include a closing date and should confirm the deadline before applying.
Applicants who meet the requirements should submit their application before the closing date.