Location: Cape Town
In this role, you will manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.
Requirements:
● Post Matric Qualification in logistics or relevant
● At least 3 years in a distribution and 3PL environment
Responsibilities will include:
● Manage services provided by courier service providers, ensuring servicelevels are met.
● Plan, schedule, assign, inspect, record and
organise distribution operations asper agreed customer SLA’s
● Maintain Standard Operating Procedures for the department, ensuring regularreviews of SOPs, and identify areas where SOPs can be
improved andimplement changes accordingly.
● Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
● Daily manage interfaces to ensure
alignment between courier systems and company systems ensuring data integrity of information used.
● Report, analyze, record and measure all failed deliveries and problem parcels to
identify trends and root causes.
● Maintaining good relationships and managing services of service providers and giving formally measured feedback
Competencies are:
● Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations.
● Attention to Detail: High level of accuracy is essential to avoid processing errors and delays.
● Critical Thinking: Ability to assess situations, identify discrepancies, and apply
sound judgment to resolve issues efficiently.
● Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables).