Location: Johannesburg
REQUIREMENTS
● Standard 10 / Grade 12 or equivalent.
● Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.
● Above average verbal and written English communications skills to communicate professionally with customers and internally, both telephonically and by email.
● Above average communication and telephone skills
● Excellent computer literacy (MS Office)
● Experienced in dealing with customers.
● Knowledge of Amtrack will be advantageous.
KEY PERFORMANCE AREA / KEY PERFORMANCE AREA
● Resolve customer queries speedily and satisfactorily by liaising with relevant departments to determine and fix all issues from the beginning to the end.
● Investigate issues that arise from clients and determine where the fault came from.
● Make decisions on issues that arise and find workable solution for the client, whilst takinginto consideration the cost to the company.
● Report all issues to relevant departments (as well as for tracking purposes).
● Handle courier quotes, bookings and delivery confirmation.
● Assist irate clients in a professional and diplomatic manner.
● Meet with clients in the showroom to assist with customer care issues.
● Follow through and follow up with clients to ensure that all issues were resolved to the client’s satisfaction.
● Work hand in hand with other departments to ensure that clients’ expectations are met.
● Adhere to health and safety requirements and ensure compliance at all times.
● Assist in other positions and departments in
accordance with operational requirements.
● Maintain and improve housekeeping and hygiene standards within department.
Closing date: 05 May 2025