👩💼 Customer Liaison Officer.
📍 Location: Johannesburg, Gauteng, South Africa.
📅 Closing Date: 26 September 2025.
🔖 Reference Number: KFM250922-1.
📌 Type: Permanent.
🏢 Department: Admin | Business Unit: Synergy Medical.
🎓 Minimum Requirement: Grade 12 / National Certificate.
📌 About the Role
We’re looking for a Customer Liaison Officer to join our team. This role is central to ensuring smooth day-to-day operations by handling administration, financial tasks, customer support, and coordination of orders, debtors, and stock.
You’ll be the first point of contact for clients, representing our business while supporting internal teams.
From managing invoices and job cards to coordinating suppliers and logistics, you’ll help keep our operations running efficiently and customer-focused.
✅ Minimum Requirements
Matric / Grade 12 or equivalent qualification.
Previous admin, customer service, or operations experience is an advantage.
Knowledge of debtors, inventory, or CRM systems would be beneficial.
🛠️ Key Responsibilities
Administration
Maintain daily task lists.
Draft insurance letters.
Handle booking reports (if not completed by technicians).
Capture new clients and products on the sales system.
Keep the marketing customer database up to date.
Financial / Debtors
Issue and send invoices to clients.
Follow up on outstanding accounts.
Assist with queries regarding payments or accounts.
Orders & Services
Load and process orders for invoicing.
Update service sheets and track repairs/job cards.
Log and close completed job cards.
Customer & Staff Support
Prepare quotations for staff and clients.
Communicate with clients to confirm or reschedule appointments.
Provide general support to both customers and colleagues.
Inventory & Suppliers
Request and manage quotes for spares from suppliers (e.g. Genop, Medequip, Essilor).
Allocate stock for installations and record serial numbers.
Verify shipment serial numbers upon delivery.
Logistics
Arrange courier services when required.
🌟 Competencies
Strong organizational and multitasking skills.
Excellent written and verbal communication.
High attention to detail.
Proficient in Microsoft Office, Syspro, and sales/marketing systems.
Independent worker who thrives in a team.
Problem-solving and customer-focused approach.
📌 Note: Duties may include additional tasks not listed above.
💼 Commission / KPI structure: None.