Location: Cape Town
Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
Assist customers when there are flight disruptions and/or cancellations
Handle and safeguard of confidential information address any complaints in a professional and timeous manner
Escalate any problematic issues to the Supervisor on duty
Provide professional Customer service at all times.
Requirements
Grade 12 or equivalent (Essential);
Airport and ticket sales experience
Able and willing to work on weekends, public
holidays, flexible hours, and shifts, as and when required
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
Excellent understanding of delivering great customer service
Excellent written and verbal command of the English language including proper phone etiquette
Conflict resolution skills.
Personal Attributes:
Excellent written and verbal command of the English language including proper phone etiquette
Punctual
High degree of patience and assertiveness
Trustworthy, professional and reliable, including dealing with confidential information
Immaculate time keeping
The ability to work well under pressure
Practice good time management
Customer focused and service orientated;
Conflict resolution skills.
Closing Date: 02 January 2026