Customer Service Controller – Transport
Access World | Durban, South Africa
Full-Time Position
Access World is an international commodity warehousing and logistics company offering specialized services in the handling, storage, and processing of commodities such as ferrous and non-ferrous metals, ferroalloys, project cargo, oil and gas, and various agricultural products. The company is an approved London Metal Exchange (LME) warehouse operator and provides LME-related services to traders, producers, financiers, and end users of base metals. Access World also delivers physical warehousing and logistics solutions for products including cocoa, rubber, cotton, and other agricultural commodities, while acting as a collateral manager for ferroalloys, minor metals, and oil and gas. Operations are managed through semi-independent regional offices supported by centralized corporate functions such as finance, HR, legal, commercial, and operations.
Reporting Line: Over Border Transport Manager
Department: Over Border – Transport
Location: Durban
Key Responsibilities
Capture and manage all shipments on the over-border transport schedule
Track deliveries and monitor loading and offloading delays
Maintain regular communication with customers and provide status updates
Monitor transport-related costs, including standing time, and obtain supporting documentation for recovery
Ensure all emails are addressed within 24 hours and all queries within 48 hours
Manage and maintain accurate filing systems
Monitor creditor payments and ensure timely processing of invoices
Adhere strictly to departmental standard operating procedures
Apply knowledge of abnormal transport and understand direct discharge processes before vessel berthing
Understand over-border transport routes and required import/export documentation
Ensure compliance with customs rules and regulations
Coordinate customs entries between transporters and clearing agents
Source and onboard new transport service providers
Coordinate cargo loading at ports and warehouses
Track cargo movements and tonnages
Prepare operational reports using advanced Excel skills
Maintain a system-driven, process-focused approach
Manage debtor-related activities, including invoicing, proof of delivery tracking, and recovery
Job Functions
Source trucks and negotiate transport requirements
Update daily shipment and operational reports
Liaise with transporters, ports, warehouses, and inspection teams
Track daily deliveries for all customers
Facilitate port loading operations
Follow up on customs releases to prevent standing time
Coordinate with warehouses regarding loading delays
Work extended hours and weekends when operationally required
Communicate effectively with internal and external stakeholders
Manage transport rates and maintain updated rate schedules
Ensure timely creditor payments and invoice processing
Handle claims and maintain records of damages, incidents, and accidents
Maintain shipment files, costing schedules, and proper document filing
Minimum Requirements
Matric qualification
Tertiary qualification or studies toward one (advantageous)
3–5 years’ experience in the over-border transport industry
Computer literacy with strong MS Office and Excel skills
Good communication and listening skills
Oracle system experience (advantageous)
Application Details
Interested candidates should submit their CV to afr_recruitment@accessworld.com.
Closing Date: 26 December 2025 at 16:00 (RSA time)