Location: Boksburg
Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
● Ensure that all orders received on or before 15h30 are processed on day received.
● All orders received post 15:30 to be captured the following day
● Communicate any changes with Vital and CCT
● Management of Special Request processes
● Removal of all 1970 Errors
● Saving of orders on P-Drive
● Laison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
● Locate orders for delivery on designated
Competencies & Skills:
● Maintains effective relationships with customers
● Develops / Delivers high quality / innovative products, services or solutions
● Focuses on customer needs and gains their commitment
● Gains management / colleague support to meet customer needs
● Ensures strategies / plans are aligned and reflect others’ views
● Develop strategies / plans aligned to broader organizational strategy
● Communicates strategy
● Establishes clear, challenging and achievable objectives
● Aligns resources and the organization within own area of responsibility to achieve objectives
● Regularly reviews and communicates progress against objectives and adjusts as needed
Requirements
● Matric
● CSO experience in warehousing/logistics
● Good understanding of SAP systems, Excel & Word
● Ability to follow work procedure and safety rules
● Ability to work in a pressurized environment
Closing Date: 25 August 2025