Customer Service Officer | Haleon.
📍 Location: Johannesburg, Gauteng, South Africa.
🕒 Type: Full-time.
📅 Closing Date: 28 October 2025.
📄 Job ID: 536843.
About Haleon
Haleon is a global leader in consumer healthcare, driven by a passion for improving everyday health for billions of people. Our trusted brands — including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum — combine scientific expertise with a deep understanding of human needs.
We’re building a company shaped by our people — where collaboration, innovation, and inclusivity thrive.
About the Role
The Customer Service Officer serves as the primary contact for customers, sales teams, and other internal stakeholders throughout the order management process.
You’ll handle all aspects of order capture, processing, and delivery, ensuring excellent customer service and compliance with business standards.
Key Responsibilities
Capture and process customer orders accurately using the Haleon CERPS system.
Ensure all order details are correct, including purchase order numbers and credit approvals.
Manage automated and manual orders efficiently.
Communicate effectively with customers, finance, sales, supply chain, and logistics teams.
Monitor and report on order status and supply chain performance.
Maintain compliance with company policies and relevant regulations.
Support teammates and provide relief coverage when required.
Prepare regular supply chain and business performance reports.
Qualifications & Experience
Required:
Matric / NQF Level 4 (essential).
Minimum 5 years’ experience in Customer Service or Supply Chain roles.
Strong understanding of business operations and problem-solving skills.
Preferred:
A tertiary qualification in Customer Service, Logistics, or Supply Chain Management (NQF Level 6).
Experience with SAP R/3 (Order to Cash) system.
Proficiency in Microsoft Excel and other Office tools.
Background in FMCG supply chain operations.
Skills & Attributes
Excellent communication and organizational skills.
Proactive, self-motivated, and able to work independently.
Strong attention to detail and multitasking ability.
Analytical thinker and problem solver.
Team-oriented with a focus on customer satisfaction.
Diversity & Inclusion
At Haleon, we’re committed to creating a workplace where everyone feels they belong. We celebrate diverse perspectives and promote fairness, respect, and equality across all backgrounds.
We also support flexible and agile working arrangements — if this matters to you, talk to us about available options.
Equal Opportunity Statement
Haleon is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, gender, age, disability, religion, or any protected status.
If you require reasonable accommodation during the recruitment process, please inform your recruiter — we’ll ensure the process is accessible and confidential.