Location: Midrand
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of
achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam
Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
What will you do?
The Personal lines Data Capturer: Client Services will be responsible for inbound/outbound telephonic communication with client base.
Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively.
Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Requirements
▪︎ Grade 12/Standard 10/NQF 4
Minimum Experience
▪︎ 12 months Call Centre and administrative experience
▪︎ Computer literacy
▪︎ Deliverables include, but will not be limited to
▪︎ Quality orientated and organized
▪︎ Self-disciplined and Self-motivated
▪︎ Analytical and desire to excel
▪︎ Active listening skills
▪︎ Problem-solving skills and solution-oriented
▪︎ Excellent administrative skills
▪︎ Good communication skills (verbal & and written)
▪︎ Able to work flexible hours Customer focused
▪︎ Results and Target driven
Personal Attributes
▪︎ Communicates effectively – Contributing dependently
▪︎ Decision quality – Contributing dependently
▪︎ Action orientated – Contributing dependently
▪︎ Optimises work processes – Contributing dependently
Core Competencies
▪︎ Cultivates innovation
▪︎ Customer focus
▪︎ Collaborates
▪︎ Being resilient
▪︎ Drives results
Closing Date: 25 September 2025