Europcar is inviting applications for an Agent: Call Center position based in Bruma, Johannesburg, Gauteng. The vacancy falls within the Rental business unit and the automotive industry.
The position is offered on a permanent, full-time basis and focuses on customer service, reservations, sales and relationship management. The successful candidate will assist customers with their car rental needs while supporting business growth and customer retention.
The ideal applicant should have at least two years of customer service or call centre experience, together with a Grade 12 qualification. A driver’s licence, own transport and computer literacy are also required.
The salary for this position has not been disclosed in the advertisement. Candidates should also be willing to work weekends and/or overtime when required.
The vacancy was posted on 17 September 2026 and closes on 24 September 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Agent: Call Center opportunity?
The Agent: Call Center position is a customer-facing role within Europcar’s Rental business. The employee will assist customers with enquiries, quotations, reservations and other car rental-related services.
The role exists to understand what customers need and connect them with suitable Europcar products and services. It also involves resolving queries and complaints while maintaining a high standard of customer service.
The successful employee will contribute to the organisation by converting leads, supporting sales, maintaining customer relationships and helping retain existing customers. Accurate record keeping and communication with internal departments are also important parts of the position.
Why could this opportunity be valuable?
This role can help an employee strengthen practical customer service and call centre skills while gaining experience in the vehicle rental and broader automotive industry.
The position also provides exposure to reservations, customer relationship management systems, sales techniques, complaint handling, conflict resolution and after-sales service.
These skills can be useful across industries such as automotive, travel, tourism, hospitality, financial services, retail and other customer-facing sectors. Employers often value candidates who can communicate effectively, manage customer needs and work accurately toward service and sales targets.
Quick Overview
Item Details Opportunity Agent: Call Center Company Europcar Location Bruma, Johannesburg, Gauteng Closing Date 24 September 2026 Salary/Stipend Not disclosed Employment Type Permanent, Full-time Industry Automotive Target Group Candidates with customer service/call centre experience Application Method Submit CV
What will successful candidates do?
The Agent: Call Center will serve as an important point of contact between Europcar and its customers. The employee will assist customers throughout the rental process, from quotations and reservations to enquiries and after-sales support.
The role combines customer service with sales responsibilities. Employees will need to understand customer requirements, recommend relevant rental products and services, and use appropriate selling techniques while maintaining professional relationships.
Accuracy will also be important because customer and booking information must be correctly captured and maintained on the relevant systems.
Main responsibilities include:
• Provide professional and consistent customer service.
• Capture and maintain accurate customer information on booking and CRM systems.
• Prepare quotations and process domestic and international vehicle rental reservations.
• Handle customer questions and complaints efficiently and within the required service standards.
• Ensure reports and system information are accurate and meet quality requirements.
• Maintain up-to-date knowledge of rental products, services, promotions, policies, procedures and terms and conditions.
• Identify sales opportunities and promote relevant rental products and additional services.
• Provide general information and after-sales assistance to customers.
• Manage customer conflicts professionally and work towards suitable resolutions.
• Maintain accurate records relating to customer interactions and services.
• Communicate and coordinate with relevant internal departments.
Who should apply?
The opportunity is suited to candidates who have previous experience in customer service or call centre environments and are comfortable communicating directly with customers.
Applicants should have Grade 12 and at least two years of relevant customer service or call centre experience. A driver’s licence, own transport and computer literacy are also required.
Strong communication, listening, customer service and selling skills will be important. The employer is also looking for someone who can build rapport, manage time effectively, remain patient and adapt to changes in the workplace.
Requirements
Applicants should meet all of the requirements specified in the advertisement:
• Grade 12 qualification.
• At least two years of customer service or call centre experience.
• Valid driver’s licence.
• Own transport.
• Computer literacy.
• Excellent communication skills.
• Ability to conduct an effective customer needs analysis.
• Strong listening skills.
• Customer service skills.
• Selling skills.
• Ability to follow rules and procedures.
• Adaptability and willingness to respond positively to change.
• Strong attention to detail and accuracy.
• Persuasion skills.
• Rapport-building skills.
• Time management skills.
• Patience and tolerance.
• Customer-focused approach.
• Consistency in applying skills, knowledge, attitude and abilities.
• Target-oriented approach.
• Ability to work as part of a team.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is based at Europcar in Bruma, Johannesburg, Gauteng, and is offered on a permanent, full-time basis.
Successful candidates must be willing to work weekends and/or overtime from time to time when required.
A driver’s licence and own transport are also listed among the requirements.
Insider Tip
Insider Tip: When applying for a call centre position, make sure your CV clearly highlights your customer service or call centre experience, communication abilities, sales exposure and experience dealing with customer queries or complaints. During an interview, prepare practical examples showing how you handled a difficult customer, identified a customer’s needs, maintained accuracy and worked towards a service or sales target.
How to Apply
Interested candidates should submit their CV for the Agent: Call Center position with Europcar.
The vacancy is based in Bruma, Johannesburg, and applications close on 24 September 2026. Applicants should ensure that their CV contains complete and accurate information demonstrating that they meet the advertised experience, qualification and other requirements.
Final Thoughts
The Europcar Agent: Call Center vacancy may suit candidates with customer service or call centre experience who want to develop their skills in the vehicle rental and automotive environment.
The role provides practical exposure to customer relations, reservations, sales, CRM systems, complaint resolution and after-sales service.
With applications closing on 24 September 2026, eligible candidates should ensure that their applications are submitted before the deadline.
Applicants who meet the requirements should submit their application before the closing date.