First National Bank (FNB) is inviting applications for its FirstJob Learner opportunity in Johannesburg, Gauteng. The position is designed to provide learners with practical workplace experience while they complete a formal, registered qualification.
The opportunity is offered on a part-time basis and combines structured learning with workplace responsibilities. Successful candidates will gain exposure to business processes, administration, research, customer service and project-related tasks.
The programme is intended for individuals who want to develop their professional skills while gaining experience in the financial services industry. Learners will be expected to complete their qualification requirements, participate in work-related training and contribute to the objectives of their assigned business area.
The ideal candidate should be willing to learn, work effectively with others, follow company procedures and take responsibility for personal development. The role also requires attention to detail, a commitment to service quality and an interest in improving business processes.
FNB has not disclosed the salary or stipend for this opportunity. Applications close on 20 November 2026, and interested candidates should submit their applications before the deadline.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the FirstJob Learner opportunity?
The FNB FirstJob Learner opportunity is a development position that combines formal education with practical workplace experience. Rather than focusing exclusively on classroom learning, the programme allows learners to apply their knowledge while contributing to everyday business activities.
The position is intended to help learners meet the requirements of a registered qualification while completing assigned duties within an FNB business area. These duties may include research, analysis, administration, process-related activities and project work.
The specific department has not been identified in the advertisement. However, the responsibilities indicate that learners will be expected to understand financial processes, maintain operational standards, support customer service and identify opportunities to improve how work is performed.
Through this combination of learning and practical responsibilities, the programme aims to develop individuals who can contribute to business operations while building the knowledge and competencies needed for their future careers.
Why could this opportunity be valuable?
The FNB FirstJob Learner programme could be valuable for individuals seeking a structured introduction to the workplace, particularly within financial services.
Learners will have an opportunity to develop transferable skills that are useful across several industries.
- Customer service: Learn how to respond to customer concerns, manage complaints and contribute to improved service delivery.
- Administration: Gain experience in maintaining accurate records, completing assigned tasks and following established procedures.
- Business operations: Develop an understanding of operational efficiency, quality standards and financial processes.
- Problem-solving: Learn to recognise potential risks and identify opportunities to improve systems and processes.
- Teamwork: Build communication and collaboration skills by sharing information and working towards common objectives.
- Professional development: Identify skills gaps, set development goals and review progress with a team leader.
These competencies can be useful in banking, insurance, customer support, administration, operations and other business environments.
Employers value candidates who can demonstrate practical experience, reliability, attention to detail and a willingness to learn. A structured learner programme can help candidates build evidence of these abilities while completing their qualifications.
However, the programme does not guarantee permanent employment or promotion after completion.
Quick Overview
Item Details Opportunity FirstJob Learner Company First National Bank (FNB) Location Johannesburg Closing Date 20 November 2026 Salary/Stipend Not disclosed Employment Type Part-time Industry Banking and financial services Target Group Learners completing a formal, registered qualification Application Method Online application through the FNB careers website
What will successful candidates do?
Successful candidates will combine workplace responsibilities with the requirements of their registered qualification. They will be expected to complete assigned tasks, participate in additional work-related training where required and maintain appropriate standards throughout the programme.
The role also places emphasis on customer satisfaction, operational efficiency and responsible conduct. Learners must understand the importance of accurate information, quality service and compliance with company policies.
In addition, FNB expects learners to take an active role in their own development. This includes recognising areas where improvement is needed, working with a team leader on development plans and contributing positively to the wider team.
Main responsibilities include:
- Complete assigned research, analysis, administrative, process and project-related tasks.
- Fulfil the requirements of the formal, registered qualification.
- Identify and escalate potential risks that could increase business costs.
- Demonstrate awareness of costs and how individual actions affect business expenditure.
- Develop an understanding of financial processes and follow the required operating standards.
- Apply the organisation’s shared values, service standards and Treating Customers Fairly principles when interacting with customers.
- Address customer dissatisfaction and complaints while taking ownership of problems.
- Communicate with customers according to established standards.
- Gather customer feedback to help improve service delivery.
- Ensure that product information and advice are technically accurate.
- Follow improved processes and procedures to support operational efficiency.
- Maintain required quality standards and comply with company policies and procedures.
- Keep accurate activity reports.
- Investigate practical and innovative ways to improve processes.
- Help align business processes with customer service objectives.
- Inform line management about possible process and system improvements.
- Demonstrate a commitment to continuous learning and personal improvement.
- Work collaboratively with colleagues to achieve team objectives.
- Respect individual contributions, diversity and inclusivity.
- Share useful information and knowledge with team members.
- Identify personal development gaps and take appropriate steps to address them.
- Create a personal development plan and review it with the team leader.
- Understand the competencies and skills required for improved performance.
Who should apply?
This opportunity may suit individuals who want to combine formal learning with practical experience in a professional business environment.
Candidates should be prepared to complete a registered qualification while carrying out assigned workplace duties. They should also be willing to participate in additional training and demonstrate a consistent commitment to learning.
A suitable candidate would be comfortable working with others, communicating professionally and following established processes. Attention to detail is important because the role involves accurate reporting, quality standards, customer interactions and compliance with company procedures.
Individuals who are interested in banking, customer service, business administration, operations or financial services may find the programme particularly relevant.
The advertisement does not specify a minimum level of prior work experience, a particular school qualification, a degree, a professional background, a driver’s licence or any specific certification. Applicants should therefore consult the official application page for any additional eligibility criteria associated with the vacancy.
Requirements
The advertisement outlines the following responsibilities and expectations for the FirstJob Learner position:
- Complete a formal, registered qualification while gaining workplace experience.
- Fulfil all requirements associated with the qualification.
- Participate in additional work-related training where required.
- Complete assigned research, analysis, administration, process and project tasks.
- Identify and escalate potential risks that could increase costs.
- Demonstrate cost awareness and understand personal contributions to business costs.
- Develop knowledge of financial processes and follow required operating standards.
- Adhere to the organisation’s shared values, service standards and Treating Customers Fairly outcomes.
- Address customer complaints and take ownership of customer problems.
- Communicate with customers according to agreed standards.
- Collect customer feedback to support service improvements.
- Provide technically accurate product knowledge and advice.
- Follow processes and procedures that support operational efficiency.
- Adhere to quality standards, company policies and procedures.
- Maintain accurate activity reports.
- Identify innovative opportunities to optimise processes.
- Contribute to aligning business processes with customer service.
- Advise line management on possible process and system improvements.
- Demonstrate continuous personal improvement.
- Work with colleagues to achieve team goals.
- Respect individual contributions and demonstrate inclusivity.
- Share relevant information and knowledge with the team.
- Identify personal development gaps and address them effectively.
- Develop a personal development plan and review it with the team leader.
- Understand the competencies and skills needed for personal development and improved performance.
These points describe the expectations listed in the advertisement. No separate minimum experience requirement, specific academic entry requirement or mandatory professional certification was stated.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Applicants who require information about remuneration should consult the official vacancy page or seek clarification through FNB’s designated recruitment support channels.
Important Working Conditions
The advertised position is based in Johannesburg and is offered on a part-time basis.
The role combines workplace duties with the completion of a formal, registered qualification. Learners may also receive additional work-related training as required.
The advertisement does not specify shift patterns, weekend work, remote or hybrid arrangements, travel requirements, exact working hours or a driver’s licence requirement.
Insider Tip
Insider Tip: Tailor your CV to show evidence of the qualities FNB highlights in this opportunity. Include examples of teamwork, customer service, accurate administration, problem-solving and your willingness to learn. If you have completed school projects, volunteering, community activities or previous work that demonstrates these skills, explain your contribution clearly. During an interview, prepare practical examples of how you have handled a challenge, worked with others or improved a task. Keep your application accurate and ensure that any qualifications or experience you mention can be verified.
How to Apply
Interested candidates should apply through the official FNB careers website by locating the FirstJob Learner vacancy, reference number R54660.
The vacancy is listed for Johannesburg and is available on a part-time basis. Applicants should review the official listing carefully before submitting their applications.
Application details:
- Company: First National Bank (FNB)
- Position: FirstJob Learner
- Job reference: R54660
- Location: Johannesburg
- Closing date: 20 November 2026
Applicants should ensure that all information submitted through the application system is complete and accurate. The supplied advertisement does not specify mandatory supporting documents, so candidates should follow the document instructions shown on the official application page.
Applications will not be accepted from the stated closing date onwards. Candidates should therefore avoid waiting until the final day to apply.
To begin, visit the official FNB careers website and navigate to the careers section to find the vacancy.
Final Thoughts
The FNB FirstJob Learner opportunity may be suitable for individuals who want to complete a formal qualification while gaining practical experience in banking and business operations. The programme places emphasis on customer service, teamwork, operational standards and continuous development.
For aspiring professionals, the combination of structured learning and workplace responsibilities can help build transferable skills that are useful in financial services and other business sectors. Candidates should carefully review the official vacancy details to confirm their eligibility before applying.
The closing date is 20 November 2026. Interested applicants should prepare their information in advance and submit their applications before the deadline.
Applicants who meet the requirements should summit their application before the closing date.