Location: Johannesburg
Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills,
as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven
Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.
Requirements:
Grade 12/Matric.
Computer literacy (MS Office Suite essential)
2–3 years’ experience in customer service, call centre, or hospitality front-line role.
Knowledge of facilities management
processes and systems advantageous.
Proficiency in English (additional languages an advantage).
The applicant must possess the following traits and skills:
Strong customer service and communication skills (verbal & written).
Excellent logging, monitoring, and follow-up ability.
Ability to manage automatically logged email
requests and ensure timely client feedback.
Strong attention to detail and accuracy in capturing information.
Duties & Responsibilities
Answer all helpdesk calls within 20 seconds and respond to clients in a professional and courteous manner.
Monitor automatically logged email requests, acknowledge receipt, and ensure clients
receive prompt progress updates.
Ensure all open logs (phone or email) are followed up and completed within SLA, preferably within 24 hours.
Categorise, prioritise, and assign requests to relevant teams or suppliers, and ensure prompt feedback on progress to the customer.
Closing Date: 08 October 2025