Motus Corporation is recruiting for a Trainee position at Motus Toyota Head Office in Parktown, Gauteng. The opportunity falls within the Toyota & Hino business unit under the Retail division.
This is a 6-month contract aimed at an entry-level candidate who can support customer-related activities and help process client liaison transactions accurately and on time.
The successful candidate will report to the Supervisor: Call Centre and will contribute to customer service, dealer liaison, customer data management and marketing-related activities.
The ideal applicant should have at least a Higher Certificate and/or Advanced National (Vocational) Certificate with NQF Level 04, together with strong communication, organisational and computer skills.
The advertisement does not disclose a salary or stipend. Applications close on 25 August 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Trainee opportunity?
The Trainee position is a customer-service-focused opportunity within Motus Toyota Head Office. The successful candidate will support the Call Centre function and help ensure that customer interactions and related transactions are handled accurately and efficiently.
The role exists to support communication between customers, dealerships and internal departments. It involves responding to customer queries, recording interactions, maintaining customer information and helping resolve issues that arise during the customer journey.
The trainee will also contribute to customer satisfaction and marketing activities by ensuring that relevant information is captured correctly and that customer data can be used effectively for targeted communication.
Why could this opportunity be valuable?
A trainee working in this environment can develop practical experience in customer service, call-centre operations, administration, data management and stakeholder communication.
The role also provides exposure to the automotive retail industry and the relationship between a vehicle manufacturer, dealerships and customers. Experience dealing with customer queries and service issues can be useful in many industries, including banking, insurance, telecommunications, retail and other customer-facing environments.
Employers commonly value candidates who can communicate professionally, work with customer information, resolve problems calmly and follow established processes and compliance requirements.
Quick Overview
Item Details Opportunity Trainee: Motus Toyota Head Office Company Motus Corporation Location Parktown, Gauteng Closing Date 25 August 2026 Salary/Stipend Not disclosed Employment Type Contract – 6 months Industry Customer Services Target Group Entry-level candidates Application Method Submit CV
What will successful candidates do?
The Trainee will support the Call Centre and customer-care functions by handling customer-related information and helping ensure that queries and transactions are dealt with accurately and within expected service standards.
The position also involves working with the dealer network and internal departments. The employee will help communicate information, record customer interactions and escalate problems when they cannot be resolved at the initial level.
Data accuracy is another important part of the role. The trainee will maintain customer and case information, review relevant data and provide information that can help departments understand customer satisfaction and identify areas requiring attention.
Main responsibilities include:
• Meet agreed performance and service-level targets.
• Follow company governance, compliance and operational procedures.
• Assist customers and escalate unresolved queries to the appropriate departments.
• Maintain accurate customer information and records on the customer-care platform.
• Record customer interactions and document actions taken on customer-care issues.
• Help coordinate communication between customers, dealerships and internal stakeholders.
• Support the management of customer expectations and deliverables.
• Assist with resolving general and more complex customer concerns.
• Ensure customer databases are properly segmented for targeted marketing activities.
• Analyse daily and weekly information to identify customer-service issues and trends.
• Report problems to relevant managers so that corrective action can be taken.
• Work with Dealer Principals, managers and Service Advisors on customer-related matters.
• Provide accurate and compliant customer documentation.
• Contribute to processes designed to improve the customer journey and overall satisfaction.
Who should apply?
This opportunity is suited to an entry-level candidate with the required NQF Level 04 qualification and an interest in customer service.
Applicants should be confident communicators who can interact professionally with customers, dealerships and internal teams. The role also requires someone who can remain calm under pressure and work effectively as part of a team.
Strong organisational and administrative ability is important, along with computer literacy and an understanding of customer-service principles.
Requirements
The advertisement lists the following requirements:
• At least a Higher Certificate and/or Advanced National (Vocational) Certificate with NQF Level 04.
• Knowledge of the eToyota system.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure.
• Excellent knowledge of the company’s service offering.
• Ability to work effectively as part of a team.
• Good organisational and administrative skills.
• Client orientation and customer focus.
• Communication skills.
• Computer literacy.
• Conflict-management skills.
• Dealer-liaison ability.
• Excellent team-player skills.
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is based at Motus Toyota Head Office in Parktown, Gauteng and is offered on a 6-month contract.
The advertisement does not specify shift patterns, weekend work, working hours, travel requirements or a driver’s licence requirement.
Insider Tip
Insider Tip: For this role, make your CV clearly demonstrate customer-service, communication, administration and computer skills. If you have previous experience dealing with customers, handling queries, capturing information or resolving complaints, describe those responsibilities clearly rather than simply listing the job title. During an interview, be prepared to explain how you would remain professional when dealing with a difficult customer and when you would escalate an unresolved problem.
How to Apply
Applications should be submitted using the application method provided in the vacancy, which includes the Submit CV option.
The closing date is 25 August 2026. Candidates should ensure that their information is complete and that their CV accurately reflects their qualifications, skills and relevant experience before submitting the application.
No additional application documents were specified in the advertisement.
Final Thoughts
This opportunity may suit an entry-level candidate who meets the NQF Level 04 qualification requirement and wants to gain practical experience in customer service within the automotive retail industry.
The position can provide useful exposure to customer communication, dealership liaison, data management, administration, problem solving and customer-care processes.
Candidates interested in the Motus Toyota Head Office Trainee opportunity should take note of the 25 August 2026 closing date and apply before the vacancy closes.
Applicants who meet the requirements should submit their application before the closing date.