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Nedbank Service Center Agent Vacancies Now Open

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Nedbank Service Center Agent Vacancies Now Open

Nedbank Service Center Agent Vacancies Now Open  

Nedbank is seeking dedicated and passionate individuals to join their team as Call Centre Service Advisors in Johannesburg.   

This role gives you the chance to provide professional and efficient call services, improve client experience, and facilitate long-term relationships.  


Why Join Us?  

  • Career Growth:  Develop your skills and career in a supportive environment.  
  • Impactful Work:  Play an important role in ensuring our clients receive the best possible service.  
  • Positive Culture:  Contribute to a work environment that values integrity, respect, and going beyond expectations .  

What You'll Do:  

  • Meet Call Targets: Answer 90% of calls within 60 seconds as per SLA, ensuring client queries are addressed promptly.  
  • Uphold Standards: Follow Nedbank’s values and processes, handling calls with honesty, integrity, and accountability.  
  • Resolve Queries:  Escalate unresolved queries to management, logging cases accurately for efficient resolution.  
  • Identify Opportunities:  Look for ways to improve processes, systems, and policies, supporting new initiatives.  
  • Keep Up to Date: Stay informed about risk standards and changes by reading and understanding updated manuals.  
  • Share Knowledge: Maintain knowledge-sharing practices with team members and stakeholders.  
  • Provide Feedback: Communicate necessary information to stakeholders and keep management informed.  

Also see AfriSam Boiler Maker Learnership 18.2: Send Your Application Today!  


What We're Looking For:  

  • Qualifications:  Matric / Grade 12 / National Senior Certificate.  
  • Experience:  6-12 months experience in a call center environment.  
  • Skills:  Proficiency in administrative procedures and systems, business writing, and relevant software.  
  • Knowledge: Understanding banking, business principles, governance, risk, and controls.  

Key Competencies:  

  • Building Customer Loyalty:  Promote positive relationships and maintain client satisfaction.  
  • Communication:  Strong verbal and written communication skills.  
  • Adaptability:  Embrace change and new challenges with a positive mindset.  
  • Quality Orientation: Strive for excellence in every interaction and task.  

Why You'll Love Working with Us:  

  • Continuous Learning:  Opportunities for growth and development through training and certifications.  
  • Inclusive Culture: Participate in culture-building initiatives that promote a diverse and welcoming workplace.  
  • Job Stability: Join a company that values long-term relationships with both clients and employees.  

If you're ready to contribute to a leading financial institution and make a real impact on client experience, apply today and increase your chances of being part of the Nedbank team.  


Apply Here: Nedbank Service Center Advisor Vacancy 2024  

All the best with your application!  


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Amina Mussa

Amina Mussa

South African-based freelance content writer and SEO writer covering various topics and niches.