Absa Bank Limited is recruiting for an Officer: Retentions Instant Life (FAIS) position based in Johannesburg. This is a full-time opportunity for experienced professionals in the life insurance industry who have a strong background in customer retention.
The successful candidate will focus on retaining existing life insurance clients by assisting with policy-related queries, negotiating payment arrangements, and helping customers maintain active policies where possible.
Applicants must already have experience in Life Insurance Retentions and meet the required FAIS regulatory requirements, including RE 5 and 150 FAIS credits in Life Insurance products.
This is a permanent full-time position. The advert does not disclose the salary. Applications close on 17 July 2026.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Officer: Retentions Instant Life (FAIS) opportunity?
The Officer: Retentions Instant Life (FAIS) role is a customer-focused position within Absa’s life insurance business. The primary objective is to retain existing policyholders by assisting customers who may be considering cancelling their insurance or struggling to keep their policies active.
The role involves engaging directly with clients, understanding their circumstances, resolving policy queries, and negotiating practical payment arrangements where appropriate.
Successful candidates will also work towards customer retention targets while ensuring all customer interactions are handled fairly, professionally, and in accordance with regulatory requirements.
Why could this opportunity be valuable?
Working in a life insurance retention role allows professionals to strengthen customer relationship management, negotiation, and problem-solving skills.
The position also provides ongoing exposure to regulated financial services, customer service, collections, and policy administration.
Experience in customer retention within the financial services sector is valued by many employers because it demonstrates the ability to manage client relationships while balancing customer needs with business objectives.
Quick Overview
| Opportunity | Officer: Retentions Instant Life (FAIS) |
|---|---|
| Company | Absa Bank Limited |
| Location | Johannesburg |
| Closing Date | 17 July 2026 |
| Salary/Stipend | Not disclosed |
| Contract Type | Full-time |
| Industry | Banking and Life Insurance |
| Target Group | Experienced Life Insurance Retention professionals |
| Application Method | Online application |
What will successful candidates do?
The successful applicant will work with existing life insurance customers to help retain their policies by providing support, answering policy-related questions, and finding suitable payment solutions where possible.
The role includes negotiating payment arrangements, following up on promises to pay, handling customer complaints professionally, maintaining accurate customer records, and ensuring customers receive fair treatment throughout every interaction.
The employee will also contribute towards retention targets by reducing policy cancellations and assisting customers who may need more affordable insurance options.
Main responsibilities include:
- Retain existing life insurance customers
- Assist customers with policy-related enquiries
- Treat customers fairly during all interactions
- Update and maintain accurate customer records
- Follow up on promises to pay (PTPs)
- Help reduce policy cancellations
- Offer more affordable product options where appropriate
- Resolve customer queries and complaints professionally
- Negotiate and monitor payment arrangements
- Compile daily and month-to-date reports
- Achieve individual retention targets
Who should apply?
This opportunity is suited to experienced professionals who have previously worked in Life Insurance Retentions.
Applicants should already understand life insurance products, customer retention processes, payment negotiations, and customer service within a regulated financial services environment.
Candidates must also meet the required FAIS regulatory requirements and possess the specified education.
Requirements
Applicants should meet the following requirements:
- Further Education and Training Certificate (FETC)
- RE 5 qualification
- 150 FAIS credits in Life Insurance products
- Experience in Life Insurance
- Experience in customer retentions
Salary or Stipend
The job advertisement does not disclose the salary or remuneration package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The advertisement specifies that this is a full-time position based in Johannesburg.
No information was provided regarding shift work, weekend work, travel requirements, driver’s licence requirements, or rotational shifts.
Insider Tip
Insider Tip: If you apply for a customer retention role, make sure your CV clearly highlights your experience in customer service, life insurance, payment negotiations, complaint resolution, and achieving performance targets. Employers often look for evidence of measurable results and knowledge of FAIS requirements.
How to Apply
Applications must be submitted through Absa’s online recruitment system.
Applications close on 17 July 2026.
Before submitting your application, ensure that all information provided is accurate and complete.
Final Thoughts
The Officer: Retentions Instant Life (FAIS) position offers an opportunity for experienced life insurance professionals to join Absa in a customer-focused role centred on retaining existing policyholders.
Candidates with the required FAIS qualifications, life insurance knowledge, and retention experience may find this position well suited to their professional background.
Interested applicants should ensure they meet all listed requirements and submit their applications before 17 July 2026.
Applicants who meet the requirements should submit their application before the closing date.