Service Administrator.
Location: Randburg, Gauteng.
Job Type: Full-time.
Company: ZEISS.
Posted: Recently.
About the Role
ZEISS is seeking a detail-oriented and customer-focused Service Administrator to support service operations.
This role involves handling customer enquiries, coordinating service requests, processing orders, and ensuring smooth communication between internal teams and clients.
You’ll play a key role in delivering excellent customer service while supporting administrative and operational processes.
Key Responsibilities
Respond to customer calls, emails, and portal requests promptly.
Log and track all enquiries in Salesforce with complete accuracy.
Prepare quotations, manage payments, and support finance processes.
Order spare parts/consumables and liaise with logistics and inventory teams.
Process purchase and sales orders in SAP.
Coordinate and schedule field engineers, keeping calendars updated.
Maintain customer records, installed systems, and service history.
Prepare tender and invitation documents as needed.
Handle ARIBA order confirmations, RMAs, and government compliance docs.
Support audits, stock counts, and continuous process improvements.
Train new staff and provide back-up to colleagues when required.
Minimum Requirements
Diploma (NQF6) or higher in Business Administration or related field.
At least 3 years’ experience in a similar role.
Proficiency in Salesforce, SAP, ARIBA (advantageous).
Strong administrative and organizational skills.
Excellent communication and customer service abilities.
Analytical, detail-oriented, and problem-solving mindset.
Ability to multitask and work under pressure in a fast-paced environment.
Collaborative team player with initiative and independence.
What ZEISS Offers
The chance to work with cutting-edge Meditech technology.
A collaborative and supportive team environment.
Ongoing training and career development opportunities.
Competitive benefits package.
About ZEISS
At ZEISS, innovation meets expertise. Employees thrive in a modern, growth-focused environment where knowledge, teamwork, and long-term vision drive success. As part of the Carl Zeiss Foundation, ZEISS is committed to advancing both science and society.
Diversity Commitment
ZEISS values diversity and welcomes applications from all backgrounds, regardless of gender, nationality, disability, or identity.