Job Title: Service Advisor
Job Summary
Clicks Group is seeking a Service Advisor to ensure service excellence at the point of sale in one of their Johannesburg Metropolitan stores.
The successful candidate will oversee operational activities, manage stock and cash, and provide superior customer service.
Key Responsibilities
Operational Management: Direct and control operational activities at the point of sale.
Stock and Cash Management: Ensure effective and safe management of stock and cash.
Customer Service: Resolve customer queries and drive the promotion of the Clicks clubcard.
Team Management: Train, motivate, and direct shop assistants/cashiers.
Administrative Duties: Perform administrative tasks related to stock losses and security procedures.
Requirements
Qualifications: Grade 12 with Maths and English (50%+). Relevant Retail/Business Management qualification desirable.
Experience: 1 year in a customer-facing role, overseeing employees in a retail/FMCG store operations environment.
Skills: Financial management, retail/FMCG background, customer service excellence, labour legislation, and IR practices.
What We Offer
Competitive salary and benefits package
Opportunity to work with a leading health and beauty retailer
Dynamic and supportive work environment