Service Advisor – Clicks Katlehong
Company: Clicks Group
Location: Katlehong, Gauteng
Reference: click_020623
Contract Type: Permanent
Industry: Retail / FMCG
Closing Date: 16 July 2025
Employment Equity Position: Yes
Remuneration: Market-related
Introduction:
Do you have a passion for health and beauty, enjoy helping others, and thrive in a customer-focused environment?
Clicks Katlehong is hiring a Service Advisor to lead operations at the point of sale (POS) and help deliver outstanding customer service. You’ll report directly to the Store Manager.
Main Purpose of the Role:
To oversee and manage all activities at the POS to ensure smooth, efficient service and an excellent customer experience.
Key Responsibilities:
Supervise all daily POS operations and ensure smooth functioning.
Manage stock and cash effectively to reduce shrinkage and maintain proper records.
Support and guide cashiers/shop assistants to ensure excellent service and task completion.
Schedule and maintain optimal staffing in line with company policy and labor laws.
Resolve customer complaints promptly and professionally.
Promote the Clicks ClubCard to meet participation targets.
Enforce security and loss prevention measures at the POS.
Act as a brand ambassador by delivering friendly, professional service.
Stay informed on products, promotions, and events to assist customers accurately.
Drive company values and support Clicks’ vision of being the top health and beauty retailer.
Minimum Requirements:
Education:
Grade 12 is essential
Desirable: 50% in Maths and English
External applicants: Retail or Business Management qualification preferred
Experience:
Minimum 1 year in a customer-facing retail/FMCG role
Experience managing teams in a store environment
Background in stock control and numeracy essential
Skills & Knowledge:
Financial management principles
Retail/FMCG operations, merchandising, and promotions
Customer service best practices
Labour law and industrial relations knowledge
Risk, compliance, and stock management
Interviewing and team supervision
Planning, organizing, and problem-solving
Strong leadership and communication skills
Computer literacy and numerical ability
Key Competencies:
Supervisory and leadership ability
Customer service excellence
Teamwork and people skills
Analytical thinking and stress management
Goal-oriented and self-motivated
📞 Need Help Applying?
Contact the Support Team:
- Phone: 010 140 3099
📝 Only applicants who meet the minimum requirements will be contacted. Clicks supports Employment Equity and encourages applications from people with disabilities.