Location: Gauteng
Description
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.
Key Duties and Responsibilities
● Inbound and outbound calls
● Handling publisher complaints and queries
● Handling Customer queries and complaints
● Data importing, compiling print orders and communicate to all relevant people.
● Data Cleaning
● Analysing various types of data
● Problem solving
● Contribute to a positive customer
experience by providing quick and accurate responses
should be able to work together in a team or with different teams.
● Handle customer engagement
Requirements
● Grade 12 and or equivelent
● Proficient in relevant software packages and applications
● Strong data analytical skills
● Proficient in MS Excel
● At least 4 years’ experience in a Customer Service role or in a call centre operations environment
● Must be experienced in general administration
● Customer handling experience especially with difficult customers
● Experience in relevant software packages and applications
● Experience in advanced
● Must have experience using strong data evaluation and data imports
Skills and Competencies
● Strong analytical thinking
Closing Date: 08 August 2025