Location: Roodepoort
Introduction
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Description
● To efficiently execute all operational activities at the point of sale in a timely and efficient .
● To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
● To ensure the safe handling of cash at all times.
● To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
● To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
● To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
Knowledge:
● Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
● Understanding of stock management procedures
● Knowledge of customer service excellence
Skills:
● Planning and organising skills
● Problem-solving skills
● Strong customer orientation
● Good communication skills
● Computer literacy
Requirements:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
● Grade 12
● Maths 50% and English 50% at Grade 12 level
Competencies:
● Relating and networking
● Following instructions and procedures
● Delivering Results and Meeting Customer service
● Working with people
● Persuading and Influencing
● Planning and Organising
● Coping with Pressures and Setbacks
Closing date: 12 May 2025