PPS.
Position: Support Assistant (Potchefstroom).
Reference Number: PPS251218-2.
Employment Type: Permanent.
Business Unit: Advice and Distribution.
Department: External Distribution.
Location: Potchefstroom, North West.
Closing Date: 07 January 2026.
Job Purpose
This role focuses on delivering accurate, high-quality administrative work in line with established standards, procedures, and service level agreements (SLAs). The position requires consistency, attention to detail, patience, and the ability to complete tasks methodically. Success in this role is measured by producing error-free work that complies with defined regulations and procedures. The role is structured to develop a reliable technical specialist capable of consistently delivering quality output.
Reporting to the Team Leader, the Support Assistant will be responsible for providing detailed and precise administrative support within agreed turnaround times.
Minimum Requirements
Qualifications
Matric (Grade 12)
Experience & Knowledge
Minimum of 2 years’ experience in an administrative role within the Financial Services or Life Assurance industry
Basic understanding of the Life Assurance or Financial Services environment
Computer Literacy
Proficient in Microsoft Office, particularly Internet, Outlook, and Excel
Personal & Interpersonal Skills
Detail-oriented and careful
Helpful and conscientious
Consistent and responsive
Strong client-service focus
Target-driven mindset
Duties and Responsibilities
Upload, track, and follow up on service requests, including premiums, beneficiary changes, debit orders, letters of authority, broker changes, policy amendments, changes of documentation or personal details, and claims
Check and capture applications:
Within 4 hours of receipt
With a minimum accuracy rate of 95%
Perform daily administrative and support tasks in line with routine procedures
Monitor incomplete applications and service requests, and communicate outstanding items to relevant parties
Follow up on outstanding requirements after requests have been logged
Complete annual assessments on the relevant systems
Provide administrative support to Life Specialists and intermediaries
Prepare and issue quotations and benefit statements to intermediaries
Take ownership of service level standards and ensure consistent achievement
Assist Life Specialists with the coordination and organisation of broker workshops