Quality Assurance Clerk | Centurion, Gauteng.
Company: Transpharm (Shoprite Group).
Location: Centurion, Gauteng.
Contract Type: Permanent.
Reference: SHO251029-4.
Closing Date: 05 November 2025.
Industry: Sales / Customer Service.
Purpose of the Role
The Quality Assurance Clerk is responsible for monitoring and evaluating call quality for contact centre agents who interact with both existing and potential customers. The role also involves coaching, feedback, and training to enhance service standards and ensure continuous improvement within the team.
This position is based at the Centurion branch in Gauteng.
Key Responsibilities
Monitor and evaluate inbound and outbound customer interactions, including calls, chats, and emails.
Conduct call calibration sessions with call centre staff to align quality standards.
Compile and present progress and performance reports to management.
Support staff development through coaching and feedback sessions.
Qualifications
Grade 12 (Matric) – essential.
Quality Assurance accreditation – advantageous.
Experience Required
Experience in Quality Assurance within a Sales or Customer Service environment.
Minimum 1 year of experience in both inbound and outbound/sales call centre operations.
Skills and Competencies
Strong administrative and analytical skills.
Excellent verbal and written communication skills.
Computer literacy: Proficient in MS Office (especially Excel).
Knowledge of program-specific policies, systems, and procedures.
Bilingual: Fluent in English and Afrikaans (preferred).
About the Shoprite Group
The Shoprite Group is committed to diversity, inclusion, and empowerment. We value the unique talents and perspectives that each individual brings, fostering a workplace where everyone feels respected, supported, and part of the team.
How to Apply
Interested candidates can apply via the Shoprite Careers Portal before the closing date: 05 November 2025.