Client Services Agent
📍 Location: Midrand, Gauteng
🏢 Company: MiWay (Sanlam Group)
🗓️ Closing Date: 7 November 2025
📅 Date Listed: 31 October 2025
📄 Job Type: Permanent
About MiWay
MiWay is a leading direct financial services company committed to delivering excellent customer service, convenience, and value. As part of the Sanlam Group, MiWay offers a range of financial services under one digital umbrella. The company values Energy, Freedom, Accountability, and Attitude, encouraging bold and solution-driven individuals to join its dynamic team.
Role Purpose
As a Client Services Agent, you will be the first point of contact for clients — engaging with them via phone, chat, WhatsApp, and email. Your role is to provide professional, efficient, and friendly support, ensuring that every client query is resolved promptly and effectively.
Key Responsibilities
Handle inbound and outbound client interactions across multiple platforms.
Resolve queries and manage escalations in a professional manner.
Provide accurate information and ensure excellent customer experience.
Share client feedback and insights to improve service delivery.
Stay informed about new technologies and service innovations.
Minimum Requirements
Qualifications:
Grade 12 / NQF Level 4
Experience:
At least 12 months in a call centre and administrative environment.
12 months in short-term insurance (STI) and client services experience.
RE5 certification is an advantage.
Skills and Attributes
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Computer literacy (MS Office)
Organised, self-motivated, and results-driven
Customer-focused with a professional attitude
Ability to multitask and work under pressure
Reliable attendance and teamwork
Why Join MiWay?
MiWay offers a supportive and inclusive workplace with plenty of opportunities for career growth across the Sanlam Group’s business clusters. The company is committed to transformation and diversity, fostering a positive environment where every employee can thrive.
Apply by: 7 November 2025