Administrator: Bookings – Nissan Centurion
Closing Date: 02 September 2025.
Reference Number: MOT250821-12.
Location: Centurion, Gauteng, South Africa.
Job Type: Permanent.
About the Role
We are looking for a professional and customer-focused Administrator: Bookings to join our team at Nissan Centurion.
As the first point of contact for customers and visitors, you will play a key role in ensuring excellent service, maintaining customer loyalty, and supporting the Service Advisor by managing bookings and ensuring smooth workshop operations.
Key Responsibilities
Operational:
Schedule service and repair workshop appointments (including workshop planning and collection/delivery services).
Handle customer calls to arrange service bookings.
Maximise workshop hours and monitor technician time (hours worked vs. hours sold).
Track and report lost hours, while keeping records of staff leave, training, and absences.
Prepare job cards accurately and timeously while maintaining updated customer records.
Use the Drive operating system to update customer details and check campaigns.
Capture parts orders on Resolve.
Provide preliminary diagnoses to customers for issues like rattles, squeaks, gearbox, or air-con problems.
Customer Service:
Welcome and assist customers/visitors, ensuring professional interaction.
Answer incoming calls promptly.
Understand customer needs and schedule appointments accordingly.
Collect customer details and vehicle information to ensure efficient service.
Maintain a neat and comfortable service reception area (coffee, reading materials, entertainment).
Facilitate smooth communication between customers, service, and sales departments.
Handle customer complaints with professionalism and escalate when necessary.
Qualifications & Experience
Grade 12 / Matric (essential).
Skills & Attributes
Basic technical knowledge.
Strong numerical ability.
Excellent verbal and written communication.
Good administrative skills.
Strong customer service and interpersonal skills.
Ability to remain professional under pressure.
Problem-solving and decision-making skills.
Team player with good computer literacy.
Customer-focused mindset.