Administrator: Bookings – BMW Vereeniging.
📍 Vereeniging, Gauteng, South Africa.
Job Type: Permanent.
Closing Date: 18 September 2025.
Reference Number: MOT250911-6.
Job Overview
The Administrator: Bookings is the first point of contact for customers and visitors, representing the BMW brand through excellent service and professionalism.
The role supports the Service Advisor by managing workshop bookings, ensuring smooth processes, and enhancing customer satisfaction and loyalty.
Key Responsibilities
Operational Duties
Schedule service and repair workshop appointments, including collect-and-deliver services.
Handle customer calls regarding bookings and service requirements.
Maximize workshop hours by monitoring technician availability and reporting lost hours.
Prepare accurate job cards promptly and update customer data in the system.
Use the DRIVE system to manage customer records and check for campaigns.
Capture parts orders in the Resolve system.
Provide preliminary assessments for customers (e.g., rattles, intermittent faults, gearbox or air-con issues).
Customer Service Focus
Welcome, greet, and assist visitors/customers in a professional manner.
Answer calls promptly and manage service scheduling effectively.
Identify customer needs and collect key information such as personal details, vehicle data, and service requirements.
Ensure the reception area provides a pleasant customer experience (coffee, newspapers, entertainment, cleanliness).
Facilitate smooth communication between customers, service, and sales departments.
Handle customer complaints politely and escalate to the relevant person when necessary.
Qualifications & Experience
Matric / Grade 12 (essential).
Skills & Competencies
Basic technical knowledge and numeracy skills.
Strong oral and written communication skills.
Administrative and organizational ability.
Customer interaction and relationship-building skills.
Diplomacy, resilience, and ability to work under pressure.
Problem-solving and decision-making capability.
Teamwork skills.
Computer literacy.
Strong customer service orientation.