Quality Assurance Administrator
Company: Bidvest Facilities Management.
Location: Centurion, Gauteng.
Type: Permanent.
Posted: 21 October 2025.
Closing Date: 07 November 2025.
About the Role
The Quality Assurance Administrator will be responsible for providing administrative support and ensuring quality management within the technical team, in line with contractual and operational standards.
Key Responsibilities
Review and verify requests to ensure they meet contractual and quality standards.
Accurately upload Proof of Delivery (POD) documents on SAP.
Track and manage all PODs across regions, ensuring timely and correct submissions.
Follow up on outstanding or incorrect PODs with regional teams.
Ensure on-time, complete, and accurate PODs for correct client billing.
Compile daily and weekly reports on POD standards for all regions.
Minimize client payment rejections caused by inadequate PODs.
Conduct quality assurance checks on Absa tickets and verify all PODs.
Manage and resolve quality rejections sent to regional teams.
Maintain compliance with client quality guidelines.
Manage Actuals vs Quote Correction Reports per region.
Coordinate with Commercial Specialists and regional teams for relogs and updates.
Maintain effective communication with Portfolio Managers, Call Centre, and CCC teams.
Update missing information on iCres and SAP systems.
Minimum Requirements
Matric / Senior Certificate.
Certificate in Administration, Customer Service, or a technical qualification (advantageous).
Valid Code 8 Driver’s Licence.
1–3 years of relevant administrative or technical experience.
Training or experience in customer service and administration.
Proficient in MS Word, Excel, and Outlook (intermediate level).
Knowledge of SAP and Integrated Management Systems (IMS).
Core Competencies
Strong attention to detail and accuracy.
Results-driven and customer-focused.
Excellent communication and interpersonal skills.
Able to work under pressure and handle ambiguity.
Team-oriented with strong relationship-building skills.
Good planning, organization, and problem-solving abilities.
Effective written and verbal communication.