Administrator – FNB Insurance Sales Support.
Location: Johannesburg, Gauteng.
Job Type: Full-Time.
Closing Date: 29 October 2025.
Job ID: R41570.
About the Role
FNB is looking for a highly organized and detail-driven Administrator to support its insurance sales team. The role focuses on managing and efficiently distributing incoming sales leads to ensure smooth operations, timely follow-ups, and improved customer conversion rates.
Key Responsibilities
Receive, track, and allocate incoming insurance leads to sales consultants according to predefined criteria such as region, product, and team availability.
Keep accurate and updated records of all lead allocations and their progress.
Communicate with the sales team to obtain regular feedback and monitor lead performance.
Identify and escalate any process delays or lead management issues to supervisors.
Prepare daily, weekly, and monthly reports on lead flow, conversion rates, and other metrics.
Perform general administrative duties to support the sales operations function.
Ensure compliance with company policies, data protection standards, and internal procedures.
Minimum Requirements
Education:
Grade 12 / Matric (essential)
Diploma or qualification in Business Administration, Insurance, or related field (advantageous)
Experience:
1–2 years of administrative experience, preferably within insurance or financial services
Familiarity with CRM or lead management systems is advantageous
Skills and Competencies
Excellent organizational and time management abilities
Strong accuracy and attention to detail
Effective communication and interpersonal skills
Proficient in MS Office (Excel, Outlook, Word)
Able to work independently and collaboratively within a team environment
Employment Equity
All appointments are made in alignment with FirstRand Group’s Employment Equity Plan.
FNB encourages applications from individuals with disabilities and ensures confidentiality of disclosed information.