AVBOB is inviting applications for a Clerk position based in Centurion, Gauteng. The opportunity is within the company’s Retention Administration Team and is aimed at a customer-oriented individual with strong communication skills.
The position is offered on a full-time basis. The successful candidate will support policy retention, policy maintenance and client service processes involving active insurance policies.
The role includes handling policy discrepancies, arrears, reinstatements, payment method changes, premium debt applications and communication with clients. Candidates will also assist with maintaining accurate policy and client information.
Applicants should have Grade 12 and two to three years of relevant experience. A Long Term Insurance certificate will be an advantage.
The advertisement does not disclose a salary or closing date. It states that successful employees will receive a competitive compensation package and have opportunities for development and performance recognition.
Qualified candidates are encouraged to submit their applications before the closing date.
What is the Clerk opportunity?
The AVBOB Clerk position forms part of the Retention Administration Team, which supports the ongoing administration of active insurance policies.
The role exists to help ensure that policy information remains accurate and that client requests relating to payments, policy changes and retention are handled efficiently.
The successful candidate will communicate directly with clients while working with policy and banking information. They will also assist with resolving administrative issues that could affect the continuation of policies.
This makes the position particularly suited to someone who combines administrative accuracy with good customer service and communication skills.
Why could this opportunity be valuable?
The position can provide practical experience in insurance administration, customer service, policy maintenance and financial administration.
Employees can develop skills in handling client enquiries, verifying information, processing policy changes and working with payment and banking details. These skills can be useful when pursuing further opportunities in insurance, financial services, administration and customer support.
Experience in long-term insurance administration can also strengthen a candidate’s understanding of policy processes, compliance-related procedures and client relationship management.
Employers value candidates who can communicate professionally, maintain accurate records and handle sensitive client information carefully.
Quick Overview
Item Details Opportunity Clerk Company AVBOB Location Centurion, Gauteng Closing Date Not disclosed Salary/Stipend Competitive compensation package; exact amount not disclosed Employment Type Full-time Industry Long-term insurance Target Group Candidates with Grade 12 and 2–3 years’ relevant experience Application Method Not specified in the advert provided
What will successful candidates do?
The successful Clerk will support the administration of active insurance policies and help the Retention Administration Team maintain accurate policy information.
A major part of the role involves communicating with clients, confirming information and responding to requests relating to policies, payments and banking details.
The employee will also assist with policy changes and administrative processes, ensuring that client requests are directed to the appropriate personnel and handled according to company procedures.
Main responsibilities include:
• Contact clients to confirm that they have accepted and taken up their policies.
• Refer policy cancellation requests to the appropriate personnel for further action.
• Check client personal information and policy details against the company’s system.
• Obtain and complete identification information for policy members and beneficiaries.
• Confirm banking information, debit order details, salary information and policy commencement dates.
• Assist with requests to add or remove insured lives and benefits and arrange premium amendments with the relevant insurance agent.
• Process changes to payment methods and verify updated banking information.
• Capture new banking details, reload debit orders and process same-day deductions when requested by clients.
• Respond to client queries and correspondence received through SMS and email.
Who should apply?
The ideal candidate is a customer-focused individual who communicates well and can manage administrative responsibilities accurately.
Applicants should have Grade 12 together with two to three years of relevant experience. Experience in an insurance or administration environment would be relevant to the nature of the position.
A Long Term Insurance certificate would be an advantage, although it is not listed as a mandatory requirement in the advertisement.
Candidates should be comfortable communicating with clients and working with policy, personal and banking information.
Requirements
Applicants should meet the requirements specified in the advertisement:
• Grade 12 qualification.
• Two to three years’ relevant experience.
• A Long Term Insurance certificate will be an advantage.
Salary or Stipend
The advertisement does not disclose a specific salary amount. It states that the successful candidate will receive a competitive compensation package.
No additional employee benefits were listed in the advert.
Important Working Conditions
The position is based in Centurion, Gauteng and is offered on a full-time basis.
No additional working conditions were specified in the advertisement.
Insider Tip
Insider Tip: When applying for this Clerk position, make sure your CV clearly highlights your Grade 12 qualification, relevant administrative or customer-service experience and any exposure to insurance-related work. If you have a Long Term Insurance certificate, place it prominently on your CV. Also emphasise communication, accuracy, client handling and experience working with confidential or financial information.
How to Apply
Interested candidates should apply through the application method provided in the original AVBOB vacancy advertisement.
The advert supplied does not specify an application method or closing date. Applicants should therefore check the official vacancy listing for the correct application instructions before submitting their application.
Ensure that all information provided in the application is complete and accurate, particularly your qualifications and relevant work experience.
Final Thoughts
The AVBOB Clerk vacancy may suit candidates with Grade 12 and two to three years of relevant experience who want to build or strengthen their career in insurance administration and customer service.
The position offers exposure to policy administration, client communication, payment processes and long-term insurance operations, making the experience potentially useful for future administrative and insurance-related roles.
As the advertisement does not provide a closing date, applicants should check the official vacancy listing and submit their applications as soon as possible if the position remains open.
Applicants who meet the requirements should submit their application before the closing date.