Tracker – Business Administration Services Learnership
Reference: track_001443
Location: Randburg
Closing date: 19 August 2025
89oOverview
Tracker is offering a 12-month learnership for individuals who want to develop business administration skills while gaining hands-on workplace experience.
Contract type: Apprenticeship
Industry: IT & Internet
Category: Call Centre & Telesales
Remuneration: Market-related
EE position: Yes
The programme is aligned with the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595) and offers structured learning combined with practical application.
A total of 25 learners will be placed in either the Customer Engagement or Acquisitions & Scheduling departments.
Key Responsibilities
Carry out general administrative duties such as filing, data entry, and record-keeping.
Prepare reports, spreadsheets, and presentations.
Manage communication via email, phone, and face-to-face interactions.
Deliver excellent customer service to both internal and external stakeholders.
Answer incoming calls and resolve client queries according to SOPs and company standards.
Update client records accurately while engaging with them.
Follow up on outstanding queries and ensure service levels are met.
Provide first-line technical support for Tracker units.
Conduct post-installation testing and unit investigations.
Handle financial system queries and offer basic assistance with financial/legal issues.
Adhere to set schedules and ensure electronic communication is processed within SLA timelines.
Assist with other departmental tasks as required.
Minimum Requirements
South African citizen, aged 18–35, with a valid ID and no criminal record.
Matric with at least Level 4/D in English and Level 3/E in Mathematics or Maths Literacy.
Currently unemployed and not enrolled in studies.
Basic computer literacy (MS Word, Excel, PowerPoint, Outlook).
Strong communication skills, both written and verbal.
Professional, adaptable, and able to work under pressure.
Good interpersonal skills and attention to detail.
Application Process
Submit your CV with:
Certified copy of your ID.
Certified copy of your Matric certificate.
Any relevant certificates.
Additional Information
Preference will be given to candidates from designated groups, in line with Tracker’s employment equity policies.
People with disabilities are encouraged to apply.
A small monthly stipend will be provided for the duration of the programme.
If you don’t hear back within four weeks after the closing date, consider your application unsuccessful.