Position: Clinic Receptionist – Bassonia.
Closing Date: 20 August 2025.
Industry: Pharmaceutical Sector.
Location: Johannesburg.
Contract Type: Permanent.
EE Position: Yes.
About the Role:
Unicare, part of the Clicks Group, is seeking a friendly and professional Receptionist passionate about delivering excellent customer service.
The position is based at the Unicare 24-Hour Pharmacy in Bassonia and reports to the Clinic Manager.
Key Responsibilities:
Welcome and assist clients in person and over the phone.
Collect and process co-payments for medical procedures, ensuring full payment for medical aid and cash invoices.
Provide clients with information on clinic procedures, terms, and conditions.
Issue receipts, process deposits, and record payments accurately.
Perform administrative duties, including answering and transferring calls, taking messages, and handling basic enquiries.
Greet and direct visitors to appointments or meetings.
Manage and document orders for colostomy products.
Follow cash-up procedures and ensure safe handling of cash.
Working Hours:
Must be willing to work shifts ending as late as 8 PM.
Knowledge & Skills:
Strong understanding of customer service best practices.
Familiarity with clinic operations and confidentiality standards.
Ability to schedule, reschedule, and manage appointments efficiently.
Professional handling of clients, especially in high-pressure situations.
Competence in telephone, email, and in-person communication.
Computer literacy, numeracy, switchboard operation, and typing skills.
Strong planning, organisational, problem-solving, and people skills.
Minimum Requirements:
Grade 12 certificate.
Computer literacy.
Essential: Previous experience in a clinic or medical office.
Desirable: Experience in a retail environment.