Location: Johannesburg
Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Responsibilities
● Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
● Escalate all unresolved queries to management by logging the case on the system.
● Keep up to date with risk standards by reading; understanding and completing the
updated manuals every time they are sent out and agreeing to the terms.
● Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
● Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Requirements
● Matric / Grade 12 / National Senior Certificate a must
● Min 1 – 2 Years’ Call Centre experience within the Services team
● Clear ITC and Criminal Record a must
● Basic computer knowledge
● Good Command of English, written and spoken
● Basic Numerical Ability
Behavioural Competencies:
● Building Customer Loyalty
● Communication
● Technical/Professional Knowledge and Skills
● Managing Work
● Adaptability
● Quality Orientation
Closing Date: 07 August 2025