Location: Gauteng
Description:
● Receive calls from customers / passengers;
● Deal with problems such as delays, cancellations etc.
● Explain processes to customers and assisting them where necessary
● Work in a team and longer than normal hours (shift work)
● Deal with confidential information
● Communicate with customers both verbally and in writing.
Grade 12 or equivalent
One (1) to four (4) years’ experience in a Call Centre Environment
Travel or relevant qualification will be an advantage
● Excellent communication in English (speak, read and write)
● Solid computer literacy
● Excellent phone etiquette
● No criminal or credit record;
● Able to work on weekends, public holidays and flexible hours as required;
● Own transport would be an advantage.
Personal Attributes:
● Punctual
● Excellent understanding or experience of delivering great customer service to a customer
● High degree of patience and assertiveness
● Conflict resolution skills
● Immaculate time keeping
● Trustworthy, professional and reliable, including dealing with confidential information
● The ability to work well under pressure
● Practice good time management and willingness to work longer than normal office hours
● Remains focused in order to handle objections.
Shifts:
07:00– 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
Closing Date: 09 July 2025