Location: Magaliessig
The call center agent is responsible for gathering client information through telephone interactions, conducting interviews, and verifying details. The agent
assesses client eligibility by comparing the provided information to established criteria. Additionally, the agent informs clients by explaining procedures, addressing inquiries, and providing necessary information.
Responsibilities:
● Professionally and courteously attend to incoming calls from users.
● Assist with responding to user emails.
● Identify, diagnose, and resolve user problems.
● Provide one-on-one problem resolution over the phone, aiming for first call resolution.
● Assist clients with registration, submissions, and payments.
● Receive, log, and assign support requests in
accordance with company SLAs.
● Ensure accurate logging of calls under the correct call type, with client details correctly captured, and strive for high-standard resolution on the first call.
● Achieve benchmarks as outlined in company SLAs.
Requirements:
● Matric Certificate
● Call Centre Certificate – Desirable
● Minimum 6 months to 1 year call Centre experience.
● Strong proficiency with the Microsoft Office
suite, specifically Excel
● Excellent written and spoken English.
● Effective communication skills.
●Customer/client-focused.
● Strong attention to detail.
● Proactive approach.
Closing Date: 15 August 2025