Call Centre Service Advisor – Midrand, Gauteng
Company: Defy Appliances
Division: AfterSales
Location: Midrand
Employment Type: Permanent
Posted: 22 July 2025
Closing Date: 01 August 2025
Industry: Manufacturing
Function: Sales
Experience Level: Entry-Level
Purpose of the Role:
To deliver outstanding customer service by handling inquiries efficiently, resolving issues effectively, and ensuring customer satisfaction.
Key Responsibilities:
Communicate with customers and retail partners via phone and written platforms
Provide basic technical support and product knowledge for customer education
Meet service targets and performance benchmarks (KPIs)
Manage customer interactions and records using CONTACT and Salesforce systems
Maintain customer satisfaction levels in line with company standards
Report on unresolved customer cases
Address queries received through the Service Manager system, website, and retail partners
Minimum Requirements:
Grade 12 / Matric certificate
At least 1 year of call centre experience
Excellent verbal and written communication skills
Fluency in English