Location: Sandton
A claims administrator, captures and registers a claim on client submission. The claims administrator with evaluate the validity of the claim and the verification of documents submitted with the claim.
Key responsibilities include query and complaints handling and resolution, ensuring accurate and timely processing of claims related to death, disability, retrenchment as per the policy.
Areas of responsibility may include but are not limited to:
Managing the process of registering new customer claims
Reviewing registered claims to assess validity against policy terms and to ensure accuracy and minimise error rates
Validating and verifying claim information and client data to ensure accuracy
Assessing claims in the agreed turnaround times
Monitor the progress of claims and provide regular feedback to clients
Flag suspicious or potentially fraudulent claims for further investigation
Assist in compiling claims related reports and analysis for management
Uphold service levels agreements to maintain operational excellence
Policy verification
Query and complaint resolution
Manage client communication
Accurate data capturing and verification of information during the claims capture and submission
Personal Attributes and Skills:
Verbal and written communication.
Planning and organising.
Problem solving.
Time management.
Attention to detail.
Education and Experience
Grade 12
2-5 years’ experience in assessment credit applications/claims administrator experience
Proficient in MS office
Ability to compile information and prepare reports
Strong ability to work under pressure
Excellent administrative and organization skill with strong attention to detail
Professional, with a client centric approach and focused on client service excellence
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Closing Date: 20 October 2025