Stock Controller / Retail Customer Care Executive.
📍 Location: Gauteng, South Africa.
💼 Department: Smartphones – Retail.
🕒 Employment Type: Full-time.
About the Role
M-KOPA is looking for a Stock Controller / Retail Customer Care Executive to join its Retail team and help expand digital and financial inclusion across Africa. This role is central to ensuring smooth stock management, exceptional customer service, and efficient support for retail operations as M-KOPA grows from 5 million to over 7 million customers.
Key Responsibilities
Inventory Management: Receive, track, and issue stock accurately. Lead monthly stock counts and maintain depot readiness.
Reverse Logistics: Manage returns and device swaps quickly and empathetically.
Sales Support: Work with acquisition and upgrade teams to ensure product availability and seamless sales operations.
Customer Care: Record and resolve customer issues efficiently while upholding M-KOPA’s service standards.
After-Sales Support: Follow up on servicing, coordinate collections, and ensure timely resolutions.
Depot Presentation: Oversee branding visibility and maintain marketing material quality.
Qualifications & Experience
Proven experience in customer service or inventory management, preferably in the mobile retail sector.
Comfortable using digital tools and smartphone systems.
Strong organizational and multitasking skills with a focus on operational accuracy.
What You Can Expect
This is a fast-paced role that requires balancing multiple priorities—stock, customers, and internal teams. It’s ideal for someone who thrives in dynamic environments and enjoys creating structure out of complexity.
Why Join M-KOPA?
7M+ customers served across Africa
$45M contributed in local taxes
70% of customers use M-KOPA products to earn income
4,000+ e-motorbikes financed, saving riders daily costs
M-KOPA isn’t just a company—it’s a driver of economic empowerment and financial inclusion across the continent.
Our Commitment
M-KOPA is an equal opportunity employer, encouraging applications from women, minorities, and people with disabilities. The company strictly prohibits forced or child labor and never requests any form of payment during the recruitment process.
About M-KOPA
Recognized by the Financial Times as one of Africa’s fastest-growing companies (2022–2025) and by TIME100 as one of the world’s most influential companies (2023–2024), M-KOPA has served over 6 million customers and unlocked $1.5 billion in credit for the unbanked.
Ready to make a difference?
Join a company that’s transforming access to finance and technology across Africa.
🔗 Apply now at m-kopa.com