Client Service Administrator: Indexing.
Reference: MMH250908-2.
Closing Date: 15 September 2025.
Location: Centurion, Gauteng, South Africa.
Employment Type: Permanent.
Role Family: Client Services.
Cluster: Momentum Corporate.
Remote Work: Partially.
About Momentum Group:
Momentum Group, through brands such as Metropolitan, Momentum, Multiply, Guardrisk, and Eris Property Group, supports individuals and businesses in achieving financial goals and life aspirations.
We help people save, protect, and invest, while assisting companies in caring for and rewarding employees.
Momentum provides practical financial solutions through its network of advisers, independent brokers, and innovative digital platforms. More information can be found at www.momentumgroupltd.co.za.
Role Purpose:
The Client Service Administrator will accurately review incoming correspondence and documents, creating and assigning workflow tasks in the system within agreed service timelines.
Requirements:
Matric or equivalent qualification
Minimum of 1 year of administrative and data-capturing experience, preferably in insurance
Intermediate Microsoft Excel skills
Experience in employee benefits is advantageous
Key Responsibilities:
Capture and record documents and correspondence accurately
Respond to and resolve basic enquiries within set service timelines
Redirect emails to the correct departments or individuals
Understand various areas within Momentum Corporate to appropriately direct enquiries
Maintain high standards of customer service when liaising with stakeholders
Support front-line team with inbound calls, emails, and walk-in clients as needed
Ensure all duties align with the principles of Treating Customers Fairly (TCF)
Skills & Competencies:
Attention to detail
Time management
Effective communication
Planning and organisation
Interpersonal skills
Remuneration:
This position follows a pay-for-performance structure.