Location: Sandton
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Intern Customer Support Operator.
Responsibilities:
● Maintains a high level of availability for customer requests/inquiries.
● Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
● Processes incoming orders, inquiries and/or requests regarding products and/or services.
● Performs order management for assigned customers, manages and files clients’ information in the information system.
● Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
● Cooperates with clients and sales representatives to clarify orders and issues.
Skills and attributes:
● Matric
● Customer service experience will be advantageous
● Must be an excellent communicator and have the ability to maintain calm in a volatile environment
● Attention to details with high work accuracy.
● Ability to work under pressure and meet deadlines.
● Ability to establish and maintain good customer relationships both internally and externally.
● Computer Literate (MS Word, Excel, Outlook).
● Ability to work in a fast paced and dynamic environment.
● Ability to work independently as well as part of a team
Closing Date: Not Specified