Customer Administrator
Company: Siqalo Foods (Spreads Division)
Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent
Reference Number: RCL250819-1
Closing Date: 2 September 2025
Reports To: Customer Excellence Service Controller
Role Overview
Siqalo Foods is looking for a Customer Administrator to support the Spreads Division. This role partners closely with the customer development account team, focusing on order management, supply chain support, and resolving operational challenges to ensure smooth service delivery.
Minimum Requirements
National Diploma (or currently studying towards a diploma/degree) in Supply Chain or Finance.
Key Responsibilities
Build and maintain strong customer relationships.
Improve service delivery by analysing losses, identifying improvements, and collaborating with customers, account teams, and the wider supply chain team.
Work with supply chain teams to ensure stock availability and maximise order acceptance.
Ensure data accuracy in customer orders submitted through ordering platforms.
Manage order transmission deadlines proactively.
Align customer forecasts with Siqalo’s operational forecasts.
Handle and resolve exceptions by working with relevant teams.
Monitor regional forecasts to secure stock availability across locations.
Produce reports and analyse customer data to enhance service and efficiency.
Track and monitor KPI trends.