Call Centre Agent
Location: Johannesburg
Job Type: Full-time
Closing Date: 30 August 2025
Reference ID: R38926
About the Role
We’re looking for a Call Centre Agent to join our FNB Short-Term Insurance team. In this role, you’ll handle customer service queries via phone and other communication channels, ensuring all issues are resolved quickly and efficiently.
What You’ll Do
Communicate with clients by phone and email, providing accurate product information.
Deliver outstanding customer service by offering proactive and innovative solutions.
Resolve customer queries within agreed timelines.
Maintain up-to-date knowledge of products, pricing, procedures, and timelines.
Keep all communication professional to enhance customer satisfaction.
Meet investigation deadlines and keep clients updated throughout.
Handle administration tasks, planning, reporting, and updating records accurately.
Comply with audit, legal, and governance requirements.
Monitor and improve call centre productivity and performance.
Record all client interactions in the approved business system.
Provide regular reports on call centre activities to support business improvements.
What We’re Looking For
At least 2 years’ experience in Personal Lines (Motor Vehicle, Home Contents, or Portable Possessions). (Note: medical insurance or life cover experience does not apply).
Matric/Grade 12 (minimum requirement).
RE and FAIS qualifications will be an advantage.
Strong telephone and email etiquette.
What You’ll Get
Opportunities to connect and collaborate with talented colleagues.
A challenging and supportive work environment.
Space to innovate and grow your career.
You’ll Be a Great Fit If You Are:
Adaptable and curious.
Analytical and able to work with complex data.
Comfortable in a team-driven environment.
About FNB
FNB is more than a bank — we provide retail and commercial banking, life and short-term insurance, innovative investment products, and digital solutions. Our award-winning services, including the eBucks rewards program and industry-leading banking app, are designed to support customers through everyday opportunities and challenges.
FNB has been recognised globally, including being named the Strongest Banking Brand in the World (Brand Finance Banking 500, 2023). Joining FNB means being part of a team that changes lives in meaningful, sustainable ways.
Employment Equity
All appointments are made in line with FirstRand Group’s Employment Equity plan. We encourage applications from people with disabilities. Disability information is voluntary, confidential, and only shared if required by law.