Consultant – Customer Service.
Location: Johannesburg, Gauteng.
Job Type: Brick-and-Mortar.
Date Posted: 29 September 2025.
Job ID: REF35613D.
About Sutherland
Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics, helping top brands worldwide drive digital transformation and optimize operations.
With more than 200 patented inventions, we combine human expertise with cutting-edge technology to reinvent experiences and deliver measurable results.
Role Overview
As a Customer Service Consultant, you will serve as the first point of contact for customers.
You’ll handle inbound calls, provide excellent service, and assist with product and service inquiries, payment processing, and account updates.
At times, you may also encourage customers to explore additional products or services.
Key Responsibilities
Answer inbound customer calls and deliver professional, high-quality service.
Assist with product/service inquiries, account maintenance, and payment processing.
Promote or upsell additional products and services where appropriate.
Maintain accuracy and efficiency while handling high call volumes.
Requirements
Education: High School Diploma or GED.
Strong verbal and written communication skills.
Solid reading and comprehension abilities.
Ability to multitask across multiple systems/applications.
Familiarity with CRM systems preferred.
Basic Microsoft Office (Word, Excel, Outlook) and keyboarding skills.
Previous customer service experience is an advantage.
Why Join Us?
Be part of a company that blends human expertise with AI innovation.
Gain opportunities to grow, learn, and work on impactful projects.
Confidentiality of applicant information is guaranteed (per EEO guidelines).
👉 Apply now and become part of a team that’s unlocking digital performance and delivering transformative results.